Reimbursement Is a Nightmare
Getting CNA Long Term Care to reimburse the caregiver is a nightmare. They reject every claim with a standard excuse of "requested information is not received" even though you have proof it was submitted. They do not contact the issuer of the bill at any time. They will always send a written notice to the policy holder after a month or so. Then the policy holder has to try to get through to the claims department which is always lots of waiting. One person will tell you they have all the paper work, then the next time you call after waiting for payment they will tell you they are missing a piece of paper.