After Market Parts
My car was hit by one of their account holder from the back. We have police report and the guy admit that he didn't see our car. We filed the claim and CNA said that they will take responsibility for the liability. They sent an adjuster to appraisal the damage, but the adjuster and the insurance company only agree to pay with after market parts. My car's part are original. When we called CNA again, they said that they rejected the claim because we didn't agree to get the after market parts.