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CNA

CNA Insurance made its beginning a 100 years ago in the business of insurance. It has developed a great deal over the years, but all the way it has been able to maintain its long and proud tradition. The history of the company is a history of rich heritage, of service growth and financial health. Over all the years we have been able to maintain a strong relationship with different business partners and customers. Today the company is the 7th largest insurer of the United States, providing protection to more than a million business houses and professionals. The company has its headquarters in Chicago and many other offices all over the United States. There are many employees of the company, who are exerts in their own fields, and are able to provide a wide range of services, in order to minimize losses and make settlement claims very quickly. We have a key measure of success, and have high value products and services that are provided to all our customers.

CNA Ratings

  • 1.5
    coverage
  • 1.9
    cost
  • 1.1
    service
  • 1.1
    claims
  • 1.4
    overall rating

Based on 83 review – 1 is lowest, 5 is highest

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Most of the decisions that are taken by us are a result of core values, and which consists of a brilliant combination of diversity, customer focus and team work. The staff is highly committed to all these values, thus enabling themselves to support good relationships with customers and distributors that help to retain a good customer base. The organization has a good financial rating that is provided by many rating agencies. In the year 2005 there was annual revenue if $ 10 billion, and in the financial year ended 2005, the assets exceeded an amount of $ 58 billion. There has been maintenance of strong balance sheet, with the help of an excellent investment philosophy along with a disciplined evaluation of assets and liabilities.

Today the organization has become one of the trusted names in the industry and has been meeting most of the obligations without any kind of hesitation, by making an offering of new products as business risk change.

CNA Insurance Solutions
We have more than 100 years of experience and are able to make use of this experience, to understand the unique needs of all the customers. We can make excellent partnerships with our agents, by making risk control and claim professionals, so as to have a proper understanding of the risk involved. We have agents spread all over the nation, providing insurance coverage and financial strength of an industry leader. We can make it easy for you to manage the different business risks and make control over all your assets.

CNA Long-Term Care Insurance
We are considered to be a leader in the Long Term care insurance marketplace, providing coverage to all our customers for over 30 years of service. There are a large number of long term care products provided to the employees, in order to make long term protection at group rates. There are several plans and designs that are totally based, on the customer needs.A study has been conducted, to understand the customer needs, so as to make the people make their own investment claims and care decisions, at the same time keeping the premiums at affordable rates.

More About CNA Insurance
We have been in the business since many years, but in the recent times we have entered into the business of property and casualty insurance. We have a long history of leadership but in all the years we have witnessed major setbacks also. We had suffered heavily in 1990, due to the pricing policy, and later diversified in other core areas. There was a leadership change in the year 2002, and were back into insurance excellence, that included the following features.

Strategic Focus.
Our main focus has always been the life, health and reinsurance business. In the recent times the focus has been on commercial property and casualty insurance.

Underwriting Discipline.
We have been able to strengthen most of our controls on the issues of pricing and selection of risks. We have a strong group of excellent underwriters, who help in the process of decision-making.

Balance Sheet Strengthening.
We have acted upon a comprehensive assessment of different revenue reserves. The company has also been able to add a new rigor to the process of revenue reserves.

New Leadership and Technical Talent.
We have a bunch of talented leaders and team with great technical talent. Experienced and skilled professionals run our organization.

Management Information.
There are many multiple, non-compatible systems that help in the tracking the performance of a business. The system is a centralized one and provides business metrics to the agency level.

Expense Management.
We have been able to introduce many aggressive, multi step expense reduction plans, so that we have a generated savings of $250 million and more.

Strong Ratings.
We have been rated as A, by A.M. Best and has been provided on the basis of financial strength. These ratings prove that we deal with many legacy reserve issues, and back up its balance sheet, with an excellent capital plan.

Solid Financial Condition.
We have strong financial position, with a low debt equity ratio. Our investment portfolio is also conservative.

CNA Insurance Going Forward
Today the company is in the best of financial position and strength. It has diversified itself in great heights, in order to meet the growing needs and demands of the customers, all across the United States. It has a very strong foundation base, and most of the leadership is based and focused on certain qualities of discipline, professional claim handling and other features. It has been more than 100 years since we are in the business, but our focus has always been the same. We are highly committed to all our customers, distributors as well as business partner. Our aim has always been to move forward and make excellent track records of success.

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CNA

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Slow Long Term Care Checks Processing

Oct 22, 2012 by Anonymous
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They have promised for over 5 years that they would get direct deposit, but they "can't get software to work", so they mail checks. By contract they have 5 days to process, but they can wait days to actually mail the check, thus my caregiver has gone 6 weeks without getting paid. They refuse to expedite checks. They often "lose" time-sheets during any holiday. They infuriate and endanger the clients by not paying the caregivers.


Disorganized

Oct 18, 2012 by Anonymous
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My parents have been paying for Long Term Care with CNA since 1995. They paid over $100,000 for two policies. My father fell and broke his hip and shoulder. He has been trying to get reimbursed for seven months. They have used every excuse not to pay. They claim that paperwork is missing, that the correct information is missing... I've mailed them correctly completed documents numerous times.


Slow Customer Service

Sep 06, 2012 by Anonymous
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For the last three months my dad has been trying to get my deceased mother's reimbursement checks re-issued in his name after submitting all of the correct probate court issued paperwork that was demanded by the CNA insurance company. They still haven't re-issued the checks after many phone calls to customer service to find out why this is so delayed. I have been promised return phone calls from supervisors that never return calls and whom have subordinate employee only put me in voice mail when I call back to find out what the status is. Reissuing checks in a new name is a standard and actually quite SIMPLE process, and the CNA Insurance company can not seem to handle it. I think it is disgraceful to treat long paying clients like my father with this disrespect, especially during a time of mourning and loss.


Different Excuse Every Week

Aug 26, 2012 by Anonymous
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My mother paid long term care premiums to CNA for decades! Now they won't pay for her care. They find a different reason every week not to pay. The phone reps are unhelpful and downright rude. It is shameful how they treat their elderly customers.


No Payouts, Only Excuses

Aug 24, 2012 by Anonymous
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Over the last 10+ years, we have paid over $100,000 for 2 policies. My husband had a claim and after 5 months of waiting, there still have been no payouts. They have given us every excuse in the book.


Very Ill Man No Longer Qualifies

Aug 18, 2012 by Anonymous
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My parents bought CNA insurance in 1998 and paid their premiums faithfully. My mother suffered a fall that caused her to have a traumatic brain injury. Her case was in review for over 5 months before CNA decided they would pay. Until then they stated they had not received the proper paper work. In October 2010 my father moved in to the same assisted living facility as my mother. Upon my mother's death, my father did not feel as though he could stay where he was and moved to another facility. CNA has been reviewing my father's claim and informed me this week that he no longer qualifies for his long term insurance. My father cannot cook for himself, uses a walker or a cane to get around, has to have help dressing, bathing and taking his medication and has fallen at least 6 times in the last 6 months. He has heart problems, hearing difficulty and diabetes.


Nightmare Work Comp

Aug 08, 2012 by Anonymous
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Oh yeah, at first they are all nicey nice, then BAM!!! They ignore the injured worker. Warning to the injured worker: lawyer up as soon as you find out your employer has CNA. They absolutely do not care about the persons injury, do not care about the person, do not care about anything but themselves.


Stalling On Payment

Aug 03, 2012 by Anonymous
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Their insured caused an accident in which property was destroyed and I was hurt. They won't pay. I think It's just all a stall tactic.


Long Term Care Claims Always Rejected

Jul 23, 2012 by Anonymous
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My parents planned their whole life to not be a financial burden to their family. They spent hundreds of thousands of dollars in what they were sold as "peace of mind" for their later years, only to find out standard and customary costs are not reimbursable and that claims, if ever paid, take at least months of out-of-pocket costs. Every claim is first rejected.


No Long Term Care Payments

Jul 12, 2012 by Anonymous
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I have never have been able to make it through paperwork to get any reimbursement after 18 years of premiums.


Insurance USA , USA 4.5 127.0 83 83 this company is out of compliance processing claims on a regular basis. Jim, elizabeth, gail and others in the claims dept. just don't care and even laughed at me. No one ever gets