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Poor Claims Processing Practices - Cincinnati Review

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Poor Claims Processing Practices

The person who caused the car accident and damaged my car had Cincinnati Insurance. Everything was a hassle and nothing is done in a timely manner. My car sat at the body shop for 1 ½ weeks before any work was even approved to be started. The adjuster I had to deal with was miserable and rude! Apparently gets a paid to do nothing! Can’t even get him to answer a phone call! It has been over 6 weeks since the accident and I am still waiting for a reimbursement check! Even the auto body shop that repaired my car had the adjuster’s name in large letters near the phone as a known problem. It took over 3 weeks after I was allowed to pick up the car (good thing) before they sent a check and then it went to the wrong place!

1.0 Coverage
1.0 Cost
1.0 Service
1.0 Claims

Cincinnati Ratings

  • 2.7 coverage
  • 2.4 cost
  • 2.4 service
  • 2.3 claims
  • 2.5 overall rating

Based on 70 reviews - 1 is lowest, 5 is highest

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