Great Service For Extremely High RatesDec 10 2012
Their rates were extremely competitive when we first bought our home, so we moved HOI and both autos to them. This year was the first time we needed to contact them after three years as a customer. The first time was a home claim that was handled very quickly by a friendly, helpful adjuster. We have zero complaints about their claims process; it was researched, settled, and closed in less than a week. The second time, someone hit us while we sat at a stop light, and while it was the other drivers' fault, his insurance took too long to do anything so our adjuster stepped in and took care of us. Again, fantastic service. Then we got our new HOI rate for the year, with a $2,000 increase. Calling for comparison rates, every other quote we have is $2,000 to $2,500 less. If you have the money, by all means, Cincinnati is fantastic. We are very sad to do it, but must move our coverage because we cannot afford to pay double or more for admittedly fantastic coverage and service.