StallingMar 11 2014
My claim with cigna for short term disability started in November of 2013. They approved my disability for 3 weeks and then said that my doctors didn't send the updated medical records correctly so they cancelled my claim. They told me I had to request reinstatement and it would take 3 weeks. You will notice a trend with cigna as everything will take 3 weeks. Cigna employees are trained to tell their policy holders that everything will be 3 weeks out. My new claims adjuster lied to me thatthey were waiting for information from my doctor which would take 3 weeks to get. She promised me that if there was a problem that she would contact me so I could make sure that the doctors were sending my medical records to cigna. After 3 weeks I decided to get an update on the progress of my claim. I was told by her that they hadn't recieved them yet. I finally got my medical records sent to cigna and was told by the adjuster that it would take 3 weeks to review my records. Surprise, 3 weeks !! What incompetence.