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Frustrating To Work With - Cigna Review

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2.0 Overall Rating by

Frustrating To Work With

I am completely disappointed in the company overall. They deny claims of in-network doctors until I call them and they fix it after the 3rd phone call. I have been on calls with the customer service group 5+ times over the same issue with no resolve. The customer service group does not keep notes from previous phone calls so I have to discuss the issue every single time I call with no positive result.

2.0 Coverage
3.0 Cost
1.0 Service
2.0 Claims

Cigna Ratings

  • 1.5 coverage
  • 2.2 cost
  • 1.2 service
  • 1.2 claims
  • 1.5 overall rating

Based on 96 reviews - 1 is lowest, 5 is highest

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