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Frustrating To Work WithJan 04 2012
I am completely disappointed in the company overall. They deny claims of in-network doctors until I call them and they fix it after the 3rd phone call. I have been on calls with the customer service group 5+ times over the same issue with no resolve. The customer service group does not keep notes from previous phone calls so I have to discuss the issue every single time I call with no positive result.