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UNBELIEVABLY INEPT - Cigna Review

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Cigna

1.8 Overall Rating by

UNBELIEVABLY INEPT

Every year I submit PERFECT claims for my family's exam, glasses, and contacts. Everything is filed exactly according to the instructions on the form. It takes me 3 months or so with multiple phone calls (placed on hold for 5-10 minutes each time, as my cell phone records attest), to straighten out an average of 3-5 CIGNA VISION errors. This year they sent payment to my doctor instead of me, denied my wife's coverage even though I have had continuous coverage at the same job with CIGNA for 4 years, and denied several portions of our claim package.

2.0 Coverage
3.0 Cost
1.0 Service
1.0 Claims

Cigna Ratings

  • 1.5 coverage
  • 2.2 cost
  • 1.2 service
  • 1.2 claims
  • 1.5 overall rating

Based on 96 reviews - 1 is lowest, 5 is highest

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