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No Clear Definitions - Cigna Review

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No Clear Definitions

As part of the in-network criteria a physical therapy provider must be a participating member of Ortho Net. Cigna continues to list physical therapy centers which do not participate with Ortho Net. You are then out-of-network and left holding the bag. I have inquired with customer service 5 time over the last 8 months to see if a therapy center is in or out-of-network. I got 4 different answers. Finally, I got a supervisor who was going to take up the issue and resolve the discrepancy in-house because he was all about making a difference and fixing problems. Bottom line, he left no notes on the account and the problem remains intact. Cigna contract with providers who they claim are in-network but then by their own definition are out-of-network.

1.0 Coverage
4.0 Cost
1.0 Service
2.0 Claims

Cigna Ratings

  • 1.5 coverage
  • 2.2 cost
  • 1.2 service
  • 1.2 claims
  • 1.5 overall rating

Based on 96 reviews - 1 is lowest, 5 is highest

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