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Refuses to Pay - Cigna Review

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Cigna

1.3 Overall Rating by

Refuses to Pay

They instructed my surgeon on how to submit a claim for my procedure and specifically told the surgeon that no pre-certification was necessary. Then they refused to pay the claim because pre-certification was not obtained. And each time I call Cigna, Cigna gives me different information about why the claim was denied.

1.0 Coverage
2.0 Cost
1.0 Service
1.0 Claims

Cigna Ratings

  • 1.5 coverage
  • 2.2 cost
  • 1.2 service
  • 1.2 claims
  • 1.5 overall rating

Based on 96 reviews - 1 is lowest, 5 is highest

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