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Cigna

Cigna is the oldest stock insurance company of the United States, whose roots can be traced back to the year1792. It can be related to the founding of the Insurance Company of Northern America. We provide our customers many services and employee benefits, along with other expertise, that helps in the improvement and productivity of the employees. This company has a comprehensive portfolio of different services that includes pharmacy, behavioral, dental disability and life. We are the leading provider of health care and other related benefits that helps to keep the work force quite healthy and productive. We have a wide range of benefits, that includes flexibility of the users future planning and growth, and also the support and choice of the customers. The stock of the company is traded in three stock exchanges in the New York Stock Exchange, Philadelphia Stock Exchange and Pacific Stock Exchange. It provides the public with accurate information and also timely assistance. There are many times when the media is also invited to browse through our newsroom in order to get more information about CIGNA. There are wide range of employers, who are able to create integrated benefit solutions.

Cigna Ratings

  • 1.3
    coverage
  • 1.9
    cost
  • 1.0
    service
  • 1.0
    claims
  • 1.3
    overall rating

Based on 96 review – 1 is lowest, 5 is highest

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More About CIGNA
There is a consolidated Shareholders equity of $ 5.4 billion and also assets of $ 44.9 billion as on the year ended December 31, 2005 and revenues worth $ 16.7 billion. Today the company is said to be the largest investor owned health care, and also related benefits, that are offered through the workplace, that includes health care products and also group liability for life and also accident insurance. Most of the health care operations are insured and at the same time self funded, in order to support the consumerism and also the health advocacy solutions. There are different kinds of health care operations that range from some of the largest United States Corporations, to the other small enterprises that include employers, and also multiple employers. We are also providing modular benefits for all its clients that include medical management, disease management and other health advocacy charges, for multiple health care vendors. There is a consistent set of services that are made to address the clinical and administrative inconsistencies that are quite inherit ant in the vendor approach.

Cigna has also been providing many kinds of dental health products that include the managed care, and other indemnity services. These dental products can be purchased, and can also be integrated with other products of CIGNA. These customers are provided with 24 hours assistance, through a very secure site that is known as myCIGNA.com.Some of these dental care products are available in the 36 states and also in the State of Columbia. Most of the dentists who are associated with this network, will be receiving a monthly-predetermined fee for the services rendered. The members are responsible for a fixed payment. The other services that are provided by us, include the following:

  • Behavioral health care benefits, along with health care management
  • There are drug coverage plans, both on stand alone basis, as well as in conjunction with the different medical products.
  • There are offers mail order, telephone and online fulfillment services.
  • There are a number of sales representatives, who sell medical cost containment and also manage health care services that are related to insurance companies.
  • They are known to be marketing short term and long term insurance products, in all the states.
  • They are known to be marketing the short term and long term products and services of many of their subsidiary companies.
  • There are also special kinds of insurance benefits that are related mostly, life accident and disability insurance. These insurances are made to many schools and financial institutions.

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Cigna

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Never Coming Payment

 by Anonymous
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I have been pursuing Cigna for a measly amount for dental work they agreed to cover. Months have passed since submitting a pathetic claim for $184. First they said they had sent it to the dentist who I had already paid. That took about 6 weeks up. Then they said they had mailed out a check. After weeks of not receiving the check and numerous calls to them, they kept assuring me they had sent the check. Finally they said they had mailed it to the wrong address, even though each time I called I asked them to verify the address they mailed it to. Finally they said they would re-issue the check and once again we could expect to receive it in 7-10 business days. This was 3 weeks ago.


poor coverage

 by Anonymous
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Maybe it is a common practice for insurance companies to tell a patient that they can not be prescribed medication. That is exactly what Cigna did. I was prescribed 1 medication and their associate told me I could not the medicine because it is not safe. The one they authorized is cheaper and MUCH WORSE for my health than the on prescribed.


Long Term Disability Denied

 by Anonymous
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All I can say is that if you have Cigna, your in trouble. I can't really say what I'd like to say.


Denied

 by Anonymous
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I had to go on short term disability for severe degenerative disc disease. My doctor took care of all my paper work and submitted it in a timely manner. I was approved for short term disability and then after a certain amount of time my condition got worse. Then Cigna sent me a letter stating that I would no longer be on long term disability. I appealed my decision and they still denied me even when my primary care doctor and orthopedic doctor both stated that I could not work because of my condition.


No Coverage

 by Anonymous
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Filed a claim with Cigna for medicines purchased and still have NOT seen the reimbursement for this. Have been given false misleading information by Cigna customer service and pharmacy desk on this for almost 11 months now.


Will Only Cover A 14 Day Dose Every 23 Days

 by Anonymous
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It's unbelievable how many routine things they refuse to pay for and how many creative ways they find to deny coverage. I might as well not even have insurance. I'm actually considering dropping off my work plan and just going out of pocket. There's simply no point in paying their monthly premiums. I went to the pharmacy to get a prescription for Lovenox refilled and was told I could not get it refilled. Why? Because Cigna will only pay for a 14-day dose ONCE EVERY 23 DAYS. It will be at least another 24 hours before I can get hold of the doctor's office and get them to call in the pre-authorization and have it go through the system so CVS can refill my prescription. That's all right, Cigna...I'll just sit here while my clotting disorder attacks the 6-week old baby.


Run Around

 by Anonymous
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In 31 years of using corporate health care, with the last 10+ years with BCBS, we have never had more than a cursory issue with any provider. Now that we have Cigna, we have spent hours on the phone talking to their customer service (they take great liberty with that title) trying to get claims to pay. They refuse to allow you to speak to a supervisor.


Denied Long Term Disibility for Lupus

 by Anonymous
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I was denied in 2001 for LTD for lupus. I appealed and was still turned down.


Poor Prescription Delivery

 by Anonymous
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My coverage dictates that we have to use Tel-Drug pharmacy for all chronic medications. My twins are Type 1 diabetics. They shipped the insulin to the wrong address, so it got sent back to the company. They sent it to my home address even though I had clearly stated and made them repeat back to me my work address. If you're not home and they're delivering insulin, it goes right back to the company because it has to be taken from the ice chest and immediately placed in a fridge. Did I ever get notified? Nooooooooo The rep also entered the wrong year in for my credit card, so the card got declined. Instead of calling me to tell me the scripts weren't being refilled, they just canceled the order.


UNBELIEVABLY INEPT

 by Anonymous
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Every year I submit PERFECT claims for my family's exam, glasses, and contacts. Everything is filed exactly according to the instructions on the form. It takes me 3 months or so with multiple phone calls (placed on hold for 5-10 minutes each time, as my cell phone records attest), to straighten out an average of 3-5 CIGNA VISION errors. This year they sent payment to my doctor instead of me, denied my wife's coverage even though I have had continuous coverage at the same job with CIGNA for 4 years, and denied several portions of our claim package.


Insurance USA , USA 7.9 127.0 96 96 Please give me a report of customer satisfaction.