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Cigna

Cigna is the oldest stock insurance company of the United States, whose roots can be traced back to the year1792. It can be related to the founding of the Insurance Company of Northern America. We provide our customers many services and employee benefits, along with other expertise, that helps in the improvement and productivity of the employees. This company has a comprehensive portfolio of different services that includes pharmacy, behavioral, dental disability and life. We are the leading provider of health care and other related benefits that helps to keep the work force quite healthy and productive. We have a wide range of benefits, that includes flexibility of the users future planning and growth, and also the support and choice of the customers. The stock of the company is traded in three stock exchanges in the New York Stock Exchange, Philadelphia Stock Exchange and Pacific Stock Exchange. It provides the public with accurate information and also timely assistance. There are many times when the media is also invited to browse through our newsroom in order to get more information about CIGNA. There are wide range of employers, who are able to create integrated benefit solutions.

Cigna Ratings

  • 1.3
    coverage
  • 1.9
    cost
  • 1.0
    service
  • 1.0
    claims
  • 1.3
    overall rating

Based on 96 review – 1 is lowest, 5 is highest

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More About CIGNA
There is a consolidated Shareholders equity of $ 5.4 billion and also assets of $ 44.9 billion as on the year ended December 31, 2005 and revenues worth $ 16.7 billion. Today the company is said to be the largest investor owned health care, and also related benefits, that are offered through the workplace, that includes health care products and also group liability for life and also accident insurance. Most of the health care operations are insured and at the same time self funded, in order to support the consumerism and also the health advocacy solutions. There are different kinds of health care operations that range from some of the largest United States Corporations, to the other small enterprises that include employers, and also multiple employers. We are also providing modular benefits for all its clients that include medical management, disease management and other health advocacy charges, for multiple health care vendors. There is a consistent set of services that are made to address the clinical and administrative inconsistencies that are quite inherit ant in the vendor approach.

Cigna has also been providing many kinds of dental health products that include the managed care, and other indemnity services. These dental products can be purchased, and can also be integrated with other products of CIGNA. These customers are provided with 24 hours assistance, through a very secure site that is known as myCIGNA.com.Some of these dental care products are available in the 36 states and also in the State of Columbia. Most of the dentists who are associated with this network, will be receiving a monthly-predetermined fee for the services rendered. The members are responsible for a fixed payment. The other services that are provided by us, include the following:

  • Behavioral health care benefits, along with health care management
  • There are drug coverage plans, both on stand alone basis, as well as in conjunction with the different medical products.
  • There are offers mail order, telephone and online fulfillment services.
  • There are a number of sales representatives, who sell medical cost containment and also manage health care services that are related to insurance companies.
  • They are known to be marketing short term and long term insurance products, in all the states.
  • They are known to be marketing the short term and long term products and services of many of their subsidiary companies.
  • There are also special kinds of insurance benefits that are related mostly, life accident and disability insurance. These insurances are made to many schools and financial institutions.

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Cigna

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Poor Customer Service

 by Anonymous
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Cigna goes out of their way not to pay claims. When you call about your claim the CSR are incompetent. I am currently without my hematology medication because they miscalculated 'days supply'. Cigna thinks a month's supply is 28.


Canceled On

 by Anonymous
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Cigna suddenly canceled my sister's disability benefits despite her being permanently disabled for quite some time. They didn't give any other reason other than that she was "no longer disabled". So she paid out-of-pocket to get a bunch of tests by several specialists all of which confirmed her disability and then she filed an appeal. It was denied with no reason given.


Go to Your Employer

 by Anonymous
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When people complain about something not covered you should go strait to your Employer. Why you ask? Because your Employer made your benefit plan Cigna is just following the rules that your Employer has told them. So if your Employer says I don't want you to cover a MRI unless it meets this criteria then, Cigna will not do it. If your Employer says a certain procedure is not covered, then it wont be. This is because your Employer is paying the part of your medical bills that you don't pay. So if a procedure is covered at 80% and you pay 20% guess who is paying the 80%? Your right your Employer. So when you complain about something not covered understand that in most cases Cigna is just following the rules your Employer has told Cigna to do!!


No Coverage

 by Anonymous
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If you go to the ER or Urgent Care, specify that you want to be seen by a Cigna Provider only! There are hardly any ER doctors that are with CIGNA, so if you're not careful, your ER visit will be a out of network. Cigna paid $20.00 of a $500 bill.


Denied Claims

 by Anonymous
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I have had Cigna for over 5 years. Now that I have to be off work, Cigna has done their best to refuse my claim. Even though they had all of the hospital and doctors' records they claimed it still wasn't enough information.


Refuses to Pay

 by Anonymous
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They instructed my surgeon on how to submit a claim for my procedure and specifically told the surgeon that no pre-certification was necessary. Then they refused to pay the claim because pre-certification was not obtained. And each time I call Cigna, Cigna gives me different information about why the claim was denied.


short and long term disability

 by Anonymous
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Cigna is a nightmare when it comes to short or long term disability. Their medical team that evaluates the cases......are they certified doctors ?


claims denied

 by Anonymous
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My coverage was okay until I had a problem. I was bitten by a tick in my backyard. It took doctors forever to diagnose me with Lyme disease. I was put on IV antibiotics and was improving from what is largely considered to be a very debilitating and potentially fatal illness. Cigna cut me off of my IV, despite my doctor's insistence. Bacteria are feeding on my brain tissue, causing me to forget how to do basic things, like how to use the break pedal on my car. Yet, Cigna insists that antibiotics for a bacterial infection are "experimental."


Frustration

 by Anonymous
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I cannot even explain my frustration with trying to get my son speech therapy. My doctor has been so patient with them as to send and resend any paperwork for 3 months. When I call them back to see what else they need, they act like they haven't seen any paperwork and different representatives all have different answers.


No Coverage

 by Anonymous
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My daughter needs an MRI on her shoulder, but Cigna refuses to cover it. I see her crying in pain . The pain pills don't help any more.


Insurance USA , USA 7.9 127.0 96 96 Please give me a report of customer satisfaction.