Cigna is the oldest stock insurance company of the United States, whose roots can be traced back to the year1792. It can be related to the founding of the Insurance Company of Northern America. We provide our customers many services and employee benefits, along with other expertise, that helps in the improvement and productivity of the employees. This company has a comprehensive portfolio of different services that includes pharmacy, behavioral, dental disability and life. We are the leading provider of health care and other related benefits that helps to keep the work force quite healthy and productive. We have a wide range of benefits, that includes flexibility of the users future planning and growth, and also the support and choice of the customers. The stock of the company is traded in three stock exchanges in the New York Stock Exchange, Philadelphia Stock Exchange and Pacific Stock Exchange. It provides the public with accurate information and also timely assistance. There are many times when the media is also invited to browse through our newsroom in order to get more information about CIGNA. There are wide range of employers, who are able to create integrated benefit solutions.
More About CIGNA
There is a consolidated Shareholders equity of $ 5.4 billion and also assets of $ 44.9 billion as on the year ended December 31, 2005 and revenues worth $ 16.7 billion. Today the company is said to be the largest investor owned health care, and also related benefits, that are offered through the workplace, that includes health care products and also group liability for life and also accident insurance. Most of the health care operations are insured and at the same time self funded, in order to support the consumerism and also the health advocacy solutions. There are different kinds of health care operations that range from some of the largest United States Corporations, to the other small enterprises that include employers, and also multiple employers. We are also providing modular benefits for all its clients that include medical management, disease management and other health advocacy charges, for multiple health care vendors. There is a consistent set of services that are made to address the clinical and administrative inconsistencies that are quite inherit ant in the vendor approach.
Cigna has also been providing many kinds of dental health products that include the managed care, and other indemnity services. These dental products can be purchased, and can also be integrated with other products of CIGNA. These customers are provided with 24 hours assistance, through a very secure site that is known as myCIGNA.com.Some of these dental care products are available in the 36 states and also in the State of Columbia. Most of the dentists who are associated with this network, will be receiving a monthly-predetermined fee for the services rendered. The members are responsible for a fixed payment. The other services that are provided by us, include the following:
- Behavioral health care benefits, along with health care management
- There are drug coverage plans, both on stand alone basis, as well as in conjunction with the different medical products.
- There are offers mail order, telephone and online fulfillment services.
- There are a number of sales representatives, who sell medical cost containment and also manage health care services that are related to insurance companies.
- They are known to be marketing short term and long term insurance products, in all the states.
- They are known to be marketing the short term and long term products and services of many of their subsidiary companies.
- There are also special kinds of insurance benefits that are related mostly, life accident and disability insurance. These insurances are made to many schools and financial institutions.
Poor Record Keeping
I'm a new Cigna customer. I was diagnosed with a condition that required a minor outpatient surgical procedure. All but 1 claim related to this has been paid! I keep getting asked for the same paperwork that I have already sent in multiple times. They are terrible with customer service!
My husband's company has given us the option of choosing between two companies for our coverage, and this past year we switched to Cigna. Almost every claim is rejected for some reason or another. My daughter had physical therapy after surgery for 4 months, and due to a paperwork glitch on Cobra's part, she was dropped and reinstated (all happened over a matter of days). After over 6 months of trying to get Cigna to cover December's visits, we received a letter that we have let the time run out for eligibility, even though we've been providing them with info since January. In the meantime, there is a collection agency after my 23-year-old, so I will just pay the damn bill.
Wants Medicare to Pay
I am a retired employee. My company pays $1,700 a month and we pay $178 a month for coverage. For a long time most health claims were rejected. Finally a supervisor told me that since I have Medicare (hospital only), all electronic claims would be shipped to Medicare and rejected. I then asked clinics to submit bills manually or by FAX and they are now rejected because we were "out-of-network" or Medicare should pay.
mistakenly sent bills
It takes long to get claims paid. They tried to get me to pay the bill, but when I threatened, they told me I was sent that bill by accident, that it was a billing company they deal with and I should not have been sent this bill. If I had not questioned the charge, they would have kept bugging me for the bill.
Awful Customer Service
I was diagnosed with Crohns disease and degenerative disc disease about 4-5 yrs ago. I take my medication like I'm supposed to and usually have no serious problems, aside from terrible pain. The illnesses would hit me out of nowhere, but usually I was able to bounce back. This latest time, however, it left me unable to work. I lost an extreme amount of weight and was hardly able to walk because of nerve root impingement on my siatic nerve. My case manager seemed very nice and helpful at first, but upon receiving my physician's statement, she failed to call me when she needed him to fill out additional information. This greatly delayed my claim moving through the process. After calling to check my status, she informed me that she needed more info. I immediately called my doctor and requested that he fill out the paperwork again, and not miss any sections. I called my rep and she confirmed she received it and said she would be making a decision to extend it that very day. After not hearing anything back from her, and not seeing the approval on mycigna.com, I called to see what the status was, only to be told that now she needs the office visit notes! It would have been done already if she would have said that the first time. I called the Dr. again and they faxed it over to my Cigna rep. I told her that if my employer didn't receive the approval for the extension by Monday at 11, it would affect me getting a paycheck. She said she would work on it as soon as she got it, so it didn't mess up my pay. I called on Friday to see if she had made any progress, but no answer. I left about three messages on Friday, then Monday began calling again. I continued to call Tuesday, Wednesday, and Thursday, steadily getting more frustrated because of her lack of commitment. She called Thursday evening at 7 CST to tell me she had not received the fax of the office notes! I called the Dr. office as soon as they opened Friday morning and they faxed it again. I called her to confirm she had it and she said she did. She was going to review it with the nurse and she would call me back around lunchtime. Again, I waited around for her call that never came. Finally around 3:30 pm I called her and she stated that she had the decision ready, and that it was she needed MORE INFORMATION FROM MY DR! She said they were unable to read the information that my doctor wrote! It has been over 3 weeks since I have received a paycheck. I have a 6 year old daughter to take care of and bills that have to be paid.
Cigna service is a disgrace.
I have both my secondary and primary policies with Cigna and could not get my medical bills to paid in full. They told me, the secondary policy does pay the copay from the primary. They only paid the difference between the allow amount from the primary. The customer service rep told me it does not worth having two insurance because they do not pay or have to pay your patient balance.
No Clear Definitions
As part of the in-network criteria a physical therapy provider must be a participating member of Ortho Net. Cigna continues to list physical therapy centers which do not participate with Ortho Net. You are then out-of-network and left holding the bag. I have inquired with customer service 5 time over the last 8 months to see if a therapy center is in or out-of-network. I got 4 different answers. Finally, I got a supervisor who was going to take up the issue and resolve the discrepancy in-house because he was all about making a difference and fixing problems. Bottom line, he left no notes on the account and the problem remains intact. Cigna contract with providers who they claim are in-network but then by their own definition are out-of-network.
After telling me that they are not my company's insurance, weeks later they said they were... then they said that they did not have enough medical info from my doctor. The doctor's office had called the claim manager to make sure they faxed all the info they needed. Over two months later, they don't have the info needed from my doctor's office.
My husband was in the hospital for a MS exacerbation, which caused a bowel blockage. He was rushed to the hospital in a ambulance. He was in the hospital for 5 days then went to one of the best rehabilitation hospital in Cincinnati, for 4 days. My husband has Cigna Medicare Advantage. Almost every claim that was submitted to Cigna was asked to be resubmitted for missing or correct information. I can not believe the hospitals and doctor submitted these claims wrong. It took 7 months to get the ambulance paid.
Poor case reviews
I have been on long term disability and my case was just closed. They claim my doctor has not provided enough information for me to continue, even though he wrote a detailed letter stating I could not return to work. Further they say a nurse told them that I could return to work with no restrictions. The nurse they named has since died. I have cancer and many complications from it including neuropathy, depression, and a permanent colostomy bag which causes cramping and embarrassing explosions. They do not have a good medical review board nor customer service.