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Cigna

Cigna is the oldest stock insurance company of the United States, whose roots can be traced back to the year1792. It can be related to the founding of the Insurance Company of Northern America. We provide our customers many services and employee benefits, along with other expertise, that helps in the improvement and productivity of the employees. This company has a comprehensive portfolio of different services that includes pharmacy, behavioral, dental disability and life. We are the leading provider of health care and other related benefits that helps to keep the work force quite healthy and productive. We have a wide range of benefits, that includes flexibility of the users future planning and growth, and also the support and choice of the customers. The stock of the company is traded in three stock exchanges in the New York Stock Exchange, Philadelphia Stock Exchange and Pacific Stock Exchange. It provides the public with accurate information and also timely assistance. There are many times when the media is also invited to browse through our newsroom in order to get more information about CIGNA. There are wide range of employers, who are able to create integrated benefit solutions.

Cigna Ratings

  • 1.3
    coverage
  • 1.9
    cost
  • 1.0
    service
  • 1.0
    claims
  • 1.3
    overall rating

Based on 96 review – 1 is lowest, 5 is highest

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More About CIGNA
There is a consolidated Shareholders equity of $ 5.4 billion and also assets of $ 44.9 billion as on the year ended December 31, 2005 and revenues worth $ 16.7 billion. Today the company is said to be the largest investor owned health care, and also related benefits, that are offered through the workplace, that includes health care products and also group liability for life and also accident insurance. Most of the health care operations are insured and at the same time self funded, in order to support the consumerism and also the health advocacy solutions. There are different kinds of health care operations that range from some of the largest United States Corporations, to the other small enterprises that include employers, and also multiple employers. We are also providing modular benefits for all its clients that include medical management, disease management and other health advocacy charges, for multiple health care vendors. There is a consistent set of services that are made to address the clinical and administrative inconsistencies that are quite inherit ant in the vendor approach.

Cigna has also been providing many kinds of dental health products that include the managed care, and other indemnity services. These dental products can be purchased, and can also be integrated with other products of CIGNA. These customers are provided with 24 hours assistance, through a very secure site that is known as myCIGNA.com.Some of these dental care products are available in the 36 states and also in the State of Columbia. Most of the dentists who are associated with this network, will be receiving a monthly-predetermined fee for the services rendered. The members are responsible for a fixed payment. The other services that are provided by us, include the following:

  • Behavioral health care benefits, along with health care management
  • There are drug coverage plans, both on stand alone basis, as well as in conjunction with the different medical products.
  • There are offers mail order, telephone and online fulfillment services.
  • There are a number of sales representatives, who sell medical cost containment and also manage health care services that are related to insurance companies.
  • They are known to be marketing short term and long term insurance products, in all the states.
  • They are known to be marketing the short term and long term products and services of many of their subsidiary companies.
  • There are also special kinds of insurance benefits that are related mostly, life accident and disability insurance. These insurances are made to many schools and financial institutions.

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Cigna

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Terminated Coverage

Oct 15, 2011 by Anonymous
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I lost coverage because their online payment system failed to show them my payment until 8 days after I made payment, ON-TIME. Now they won't honor a prescription claim for $150 because they stalled in initially activating my insurance. Cigna customer service told me to pay full price and send in for reimbursement later. After 2 reimbursement denials for different reasons, they still continue to make excuses. It's been over 3 months.


Incompetent

Oct 13, 2011 by Anonymous
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My husband's world wide company uses Cigna for health coverage and their flexible benefits. They have had our flexible spending account messed up for the entire year. We are not receiving our co-pay reimbursements. I have been given every answer imaginable; my funds are exhausted, I can only draw on actual available funds, our computer doesn't work, you need to send each receipt in manually, etc. They even called me a few days ago to tell me that they are working on my account, but have no answers. I have been actively addressing this since July and now It's mid October. We have paid nearly $2,000 out of pocket that should be reimbursed, but it hasn't. Our dental plan with them also rejected a crown which cost us $1,195, in addition our flexible spending acct hasn't paid us back either and we have over $2,000 of our money sitting in the account. I have talked to at least 5 different people including our broker who cannot even get a solution for me.


Would Rather Pay Out-Of-Pocket

Oct 13, 2011 by Anonymous
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No co-pays go toward your deductible. I am on advair monthly and I had a coupon to get my first prescription free. Keep in mind, you have to have insurance to even use this coupon. Guess what? Cigna won't let you use it! They insist you pay the co-pay (mine is $40) therefore I couldn't get my medicine. I can't afford all the co-pays every month for the doctor and the prescriptions. I would rather just pocket all my money and pay as needed. It doesn't do me any good to have it!


Short Term Disability Disaster

Jun 17, 2011 by Anonymous
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My employer pays for this benefit, thank goodness it isn't my money because it is not worth it! I have been off work and have had to deal with CIGNA. Nothing happens with my claim unless I call them. At one time they had a "return to work" specialist send me a letter claiming she had tried to call me several times and was unable to leave me a message. That was BS because several calls to her giving her my correct phone number that has an answering machine were never returned. After contacting my employer and having my employer talk to CIGNA management my claim manager called me to apologize and assure me that the return to work specialist was dealt with. I didn't get another one. I have been chased in circles by CIGNA. I'm always being told "they are waiting for more info from my doctor" when ever I call to ask what the hold up is. My claim status says I should receive checks weekly. I have not seen one since the beginning of MAY!


No Coverage with Orthonet

Jun 07, 2011 by Anonymous
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CIGNA contracts with Orthonet for physical therapy. It is a wonderful game they play, one does not know what the other one is doing so no one is responsible. don't count on getting any of the physical therapy care that you need.


won't Cover Hospital Stay

May 13, 2011 by Anonymous
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I have been in the hospital for 5 days because of a possible heart attack. Their doctor deemed the last 2 days medically unnecessary. Guess I should have called them while I was having a heart catheter done.


Frustrating Phone Calls

May 03, 2011 by Anonymous
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I have never had any problems with an insurance company until now. I am so sick of their excuse, after excuse, after excuse. I have been told many times that my surgery for wisdom teeth would be covered and now four months later, they give more excuses that it wasn't filed right.


Never Wants to Pay Out

 by Anonymous
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Like everyone else in America that gets insurance through the place they work, I had no choice in terms of what company I was covered with. If I had a choice I wouldn't choose Cigna Insurance that, unfortunately is exactly what I have. While my co-pays are quite reasonable, all things considered, the company never wants to pay out on anything and comes up with silly excuses for not paying. Sometimes it takes up to ten months to get something paid for and Cigna Insurance will debate every issue imaginable - if there's a way out of paying they are seemingly going to find it. Sometimes I think it would just be easier for me to pay the bills myself but seeing that I can't really afford to do that, I guess I am pretty much stuck dealing with a hassle every time I have a bill submitted to the company. I should charge Cigna for all the time they make me waste!


Poor Customer Service

 by Anonymous
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Their customer service is very unprofessional.


No Coverage

 by Anonymous
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I was laid-off and had to go back to Cigna, the only option my husband has. I have never seen a company with so many deductible rules, co-pay rules, hospital rules and out of pocket this and that's. I even chose one of the better options.


Insurance USA , USA 7.9 127.0 96 96 Please give me a report of customer satisfaction.