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Blue Cross Blue Shield of Texas

Company Overview
Since its founding, Blue Cross Blue Shield of Texas (BCBSTX) has provided affordable health insurance coverage to its members who now total more than 4-million. As the only privately-held health insurance provider in the state of Texas, it focuses its attention on its customers instead of shareholders. This is demonstrated by the number of large well-known companies such as Texas Instruments, Continental Airlines, and Haliburton, who utilize its products and services.

Blue Cross Blue Shield of Texas Ratings

  • 3.0
    coverage
  • 3.0
    cost
  • 1.8
    service
  • 1.8
    claims
  • 2.4
    overall rating

Based on 4 review – 1 is lowest, 5 is highest

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What’s more, Blue Cross Blue Shield of Texas is the only administrator of the Texas Health Insurance Risk pool, which means thousands of uninsured Texans are assured of health insurance coverage when they might otherwise have none.

History
BCBSTX can locate its founding all the way back to 1929 at Baylor University with a plan offering teachers three weeks of hospital care for $6 per year. As the company grew, it began offering coverage to other employee groups in Dallas and later expanded to national coverage. The Blue Shield brand was developed at the start of last century with lumber and mining employers in the Pacific Northwest paying a monthly fee to a designated group of physicians.Blue Shield and the Blue Cross Associationmerged in 1982 to become the Blue Cross and Blue Shield Association.

The Blue Cross Blue Shield of Texas today is based upon the Texas division of Health Care Service Corporation (HCSC), which is a mutual legal reserve company. HCSC dates back to 1936 and today is headquartered in Chicago, Illinois. Overall, HCSC operates BCBS of Illinois, BCBS of New Mexico, and BCBS of Oklahoma.

Current Organization
Blue Cross Blue Shield of Texas was founded more than 70 years ago and Texas remains the only state in which they do business.Blue Cross Blue Shield of Texas has an excellent variety of benefits and finance plans tailored to the specific needs of its members. By working tirelessly to meet and exceed their level of commitment, they strive constantly improve the health of the local areas they service.

Overall, there are forty-one Blue Plans with a member network exceeding 90-million. In fact, that is about one-third of those who have health insurance in the United States. A majority of Fortune 500 companies cover their employees with plans from Blue Cross Blue Shield.

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Blue Cross Blue Shield of Texas

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poor customer service

Feb 15, 2015 by Anonymous
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Rating - POOR. BCBS of TX started denying my claims saying I had not paid premiums since Oct. 2014... BUT I had paid all on time. Even my Blue Access website would show no coverage since October 2014 on the Coverage tab and yet the Billing tab showed that I was up to date.
It took me 6 weeks (3 phone calls to customer service and 2 emails thru Blue Access) to get the claims approved and an acknowledgement that I did have coverage AND that they have a computer glitch problem.
Am I going to be penalized by the IRS for Nov. & Dec. 2014 Taxes because BCBS reports that I didn't have coverage??? Same for 2015.
Must I continue to pay premiums for the privilege of having my future claims be rejected??? perhaps approved on 2 month later appeal (but the doctor or hospital is looking to me for payment during that delay!) My credit rating potentially negatively affected? As of 2-13-15, Website still says I don't have coverage since October.


They Have My Money and I Have No Coverage

Jan 22, 2014 by Anonymous
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I signed up for BCBS of TX in September 2013 with the premiums automatically debited from my bank account. In November, a system conversion (FAILURE) deleted my payment option and in January they cancelled my insurance. I was never notified. I paid my premium on January 10th and I have now spent more than 8 hours on hold and have spoken with 3 customer care representatives trying to get them to reactivate account. They have my money and I have no coverage.


Great

 by Anonymous
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Blue Cross Blue Shield provides personal insurance for me. I have 0 complaints and have been with them for 10 years. Thanks Blue Cross Blue Shield!


Poor Customer Service

 by Anonymous
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The people that work there have no customer services skills. They screwed up and now they want me to pay.


Insurance USA , USA 33.8 127.0 4 4 Rating - POOR. BCBS of TX started denying my claims saying I had not paid premiums since Oct. 2014... BUT I had paid all on time. Even my Blue Access website would show no coverage