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Poor Customer Service - Blue Cross Blue Shield of Illinois Review

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Blue Cross Blue Shield of Illinois

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Blue Cross Blue Shield of Illinois

2.5 Overall Rating by

Poor Customer Service

Each time I call Customer service, I get a different answer to my question. At one point I had to direct the customer service person to their medical policy manual to show her an updated policy that she was not aware of. When denying claims, they do not offer any specific reasons.

3.0 Coverage
4.0 Cost
1.0 Service
2.0 Claims

Blue Cross Blue Shield of Illinois Ratings

  • 2.8 coverage
  • 2.8 cost
  • 1.8 service
  • 2.0 claims
  • 2.4 overall rating

Based on 5 reviews - 1 is lowest, 5 is highest

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