Customer Service Is A Joke!Feb 02 2012
I called Amica and the representative I got was the rudest person I ever talked to. I was so shocked I simply hung up on the lady. I called to get a quote again after my insurance had gone up for no reason. This time I was connected to a male rep who was so condescending. He told me "Your car is 9 years old. I don't think you should have comprehensive coverage on it. It is old!" It is a 2001 BMW and in great shape! I asked him what I should do If I ever got into an accident. He says"Well then you pay for a new car!"