Amica Insurance is the oldest mutual insurer serving the interest of the drivers of the United States, for more than 100 years. Amica Insurance has made the use of cutting edge technologies, that helps to expedite the services, thereby building a personal relationship with the business philosophy of Amica Insurance. Most of the representatives who provide the customer services live by the golden rule, providing you with the same courtesy, along with attention to different details, and much concern that shall be of much help. We have a steady customer base and one third of the customers have remained with us, for more than twenty years. Our customers recommend us, and many of our customers choose us because of the good things that they have heard about us from our customers.
We have a long and eventful journey, since our inception in the year 1907.Today we are considered to be the oldest mutual insurer, having more than 3000 employees in the different branch offices in the nation. You may ask any of the policyholders of Amica Insurance and they shall provide you a variety of reasons for their choice of the insurance company. Some of the reasons can be summarized as attention to details on the part of the company and providing customer satisfaction is one of the main reasons. In order to provide this kind of service, we shall be employing different kinds of individuals, who know the art of caring about the people. Since the employees are of different backgrounds, a lot of effort is required to pool in their responsibility, strength and abilities.
The company has many commitments and one of the commitments is to foster a culture that’s thrives on different diversities and opportunities. There are many outstanding benefit packages that are available, that are considered t be a benefit when you work from Amica Insurance. We has a policy of equal opportunity that helps us to celebrate our diversity in our workplace.
Amica Insurance In The Workplace
All the employees are well aware of the different aspects of hard work, they have a positive attitude, and most important is that they know how to keep their employees satisfied. The team is encouraged to have a problem solving approach, and is known to be collaborating with the different corporate culture that is existent. Most of the employees are encouraged to join the different extracurricular and philanthropic activities. There are many who are also referred to for the philanthropic and other extracurricular activities. There is a very good working atmosphere, whether you are working in the corporate office or any of the branch offices.
Amica Insurance is an Equal Opportunity Employer
Employees form an integral part for the success of the company, and this is the main reason why Amica Insurance tries to provide one of the best employees packages to the families of Amica Insurance. Most of the employees have a regular working week of 35 hours, Monday to Friday. The lunch breaks are usually of 45 minutes, and a fifteen-minute break is also provided.
The Amica Insurance Companies foundation was established in the year 1997. 2002 was the first year when the annual raffle of the company was run, the proceeds of which were set aside for the benefits of other non-profit organizations. There is another feature that is associated with Amica Insurance, it is the citizenship grants of the company, that amounts to $ 1000.There are also many financial support and elementary schools, which receive annual donations from Amica Insurance. There are many student and community benefit programs that are carried on by Amica Insurance. It was the year 1932 that Amica Insurance provided support to the efforts of United Way. United Way has been able to collect funds on behalf of the many agencies that are involved. There is The Oliver Hazard Perry Middle School, Providence, which has more than 800 students, who come from different backgrounds.
More About Amica Insurance
Amica Insurance is soon approaching its 100th anniversary and we will be tracing the path of our journey over all these years. If we explore our past well we will get a better insight into the future. The referrals of the policyholders, has been the greatest strength of the company. Our commitment to our employees was evident in the season of hurricane, when we provided excellent customer services. The company has received many awards and referrals, such as J.D. Power and Associates’ ranking for “Highest in Overall Customer Satisfaction Among National Auto Insurers” for a sixth consecutive year, in the year 2005.The auto retention rate of the company is 93.6% and the homeowner retention rate is 94.6%. The net income of Amica Insurance was $145,404,932 in 2005.In the year 2005 the net income of the company was $13,527,093, as compared to $10,317,643 in 2004.
Rude and demeaning customer service reps. After 19 years with them we were canceled for two claims in 3 years, one for $1200 and the other for $1300.
My wife has gotten into two different minor bumps. Both that were not her fault. Amica followed up with our witnesses and had a settlement check in our hands in less than week. Awesome!!
Two+ Decades of Great Experiences
I've had homeowners, auto, and life Insurance with AMICA and will continue to maintain coverage with AMICA until my heirs collect on my life insurance. We have had claims for hail damage, leaking water heater, bad shower construction, hurricane damage, and an auto accident that was my fault. I had to pay my auto collision deductible and a few additional points for several years, but it was all a wash after AMICA paid to have my auto repaired. Bottom line: I'm a real person living in Raleigh, North Carolina and am 100% satisfied with all of my transactions with AMICA and their agents.
Excellent service. Great price.
I have been with Amica for several years and have always found their staff to be professional and knowledgeable. I would recommend them without hesitation.
Poor Customer Service
After 35 years with Amica, as a good customer, I have found their customer service to be awful. Twice in the past year, they have mishandled our accounts. We have life, auto, homeowners, boat insurance, and an IRA with Amica. This did not involve filing a claim, but making changes to existing policies. We wanted to add a small boat, and it took weeks - three trips to the registry, because the paperwork was done improperly - or not signed by them. The second time, we were dividing the policies due to a divorce. The registry of motor vehicles called to state that one vehicle registration was cancelled, due to lack of insurance. Amica had cancelled the original policy, but never notified the registry that the auto was being insurance under a new policy. The registry stated the the auto would be on the road illegally in 24hrs. The registry had given Amica 30 days to inform them of the new insurance, and Amica never followed thru. It took 3 months to get the policies straightened out.
Asked to Pay
Everything went fine until I filed a claim. It's clearly not my fault. I was hit on the rear end of my car. Amica asked me to pay the deductible to deal with the claim. I don't want to pay 4500 when it is clearly not my mistake. They are not customer friendly.
Cheap Parts and Repairs
I have had Amica since I first got my license. I had always had a great experience and felt like their rates were competitive. However, this year my husband and I were in a terrible multi-car accident that was the fault of another driver. Our claim handler at Amica definitely made the experience much more painful. Having never been in an accident, we did not know the process of having our badly damaged car repaired. Because our claim handler was on vacation, no other Amica claims rep would help with our case and we were forced to wait until she returned before we could get any help with our car repairs. Even when in the office, promised call backs from our rep were never returned and questions never answered. The cost of repairs were $10,300 and because we were still awaiting police reports from the multi-car accident Amica had to initiate our repairs. The car was only worth $13,000 and rather than totaling the car, Amica insisted on fixing the vehicle. So, we had no choice but to have the vehicle repaired. The repairs were awful. Cuts were made in the quality. However today when attempting to trade our vehicle, a 2009 Altima with 36,000 miles and not a scratch on it we were told by a dealer that they did not want our trade and that we would never be able to get anything out of our vehicle because of the extent of damage received, although repaired, from the accident. I had debated with Amica about totaling the car and they insisted that once repaired the vehicle would be restored to its original condition and would not be worth any less. I was told by the dealer that any other insurance company would have totaled the car. That the law in Wisconsin, where we were attempting to trade, makes any car with that much damage a total loss. Ultimately I feel like I have been scammed by Amica, and the customer service by our claims handler was so unbelievably atrocious. We have now switched to State Farm and although the price is more for coverage, we feel good about our switch and are confident we have made a good decision.
Took Care of Us
We got involved in a hit-and-run accident which totaled our truck. Amica took care of everything, from towing to getting us a rental car. Once the body shop deemed the repair to costly, Amica representative called and offered to cut to us a very check the next day. They are professional and courteous.
we've been Amica customers for nearly twenty years. we've had one homeowner's claim and two auto incidents in that time and they have handled everything to my satisfaction - reasonably quickly and very fairly. Accidents were not our fault and rates did not rise. We have lived in several states over the years and added teenage drivers as they got their licenses. Amica handled all policy changes quickly and accurately. Would love it if their rates were a little lower but I am a very happy customer.