Amica Insurance is the oldest mutual insurer serving the interest of the drivers of the United States, for more than 100 years. Amica Insurance has made the use of cutting edge technologies, that helps to expedite the services, thereby building a personal relationship with the business philosophy of Amica Insurance. Most of the representatives who provide the customer services live by the golden rule, providing you with the same courtesy, along with attention to different details, and much concern that shall be of much help. We have a steady customer base and one third of the customers have remained with us, for more than twenty years. Our customers recommend us, and many of our customers choose us because of the good things that they have heard about us from our customers.
We have a long and eventful journey, since our inception in the year 1907.Today we are considered to be the oldest mutual insurer, having more than 3000 employees in the different branch offices in the nation. You may ask any of the policyholders of Amica Insurance and they shall provide you a variety of reasons for their choice of the insurance company. Some of the reasons can be summarized as attention to details on the part of the company and providing customer satisfaction is one of the main reasons. In order to provide this kind of service, we shall be employing different kinds of individuals, who know the art of caring about the people. Since the employees are of different backgrounds, a lot of effort is required to pool in their responsibility, strength and abilities.
The company has many commitments and one of the commitments is to foster a culture that’s thrives on different diversities and opportunities. There are many outstanding benefit packages that are available, that are considered t be a benefit when you work from Amica Insurance. We has a policy of equal opportunity that helps us to celebrate our diversity in our workplace.
Amica Insurance In The Workplace
All the employees are well aware of the different aspects of hard work, they have a positive attitude, and most important is that they know how to keep their employees satisfied. The team is encouraged to have a problem solving approach, and is known to be collaborating with the different corporate culture that is existent. Most of the employees are encouraged to join the different extracurricular and philanthropic activities. There are many who are also referred to for the philanthropic and other extracurricular activities. There is a very good working atmosphere, whether you are working in the corporate office or any of the branch offices.
Amica Insurance is an Equal Opportunity Employer
Employees form an integral part for the success of the company, and this is the main reason why Amica Insurance tries to provide one of the best employees packages to the families of Amica Insurance. Most of the employees have a regular working week of 35 hours, Monday to Friday. The lunch breaks are usually of 45 minutes, and a fifteen-minute break is also provided.
The Amica Insurance Companies foundation was established in the year 1997. 2002 was the first year when the annual raffle of the company was run, the proceeds of which were set aside for the benefits of other non-profit organizations. There is another feature that is associated with Amica Insurance, it is the citizenship grants of the company, that amounts to $ 1000.There are also many financial support and elementary schools, which receive annual donations from Amica Insurance. There are many student and community benefit programs that are carried on by Amica Insurance. It was the year 1932 that Amica Insurance provided support to the efforts of United Way. United Way has been able to collect funds on behalf of the many agencies that are involved. There is The Oliver Hazard Perry Middle School, Providence, which has more than 800 students, who come from different backgrounds.
More About Amica Insurance
Amica Insurance is soon approaching its 100th anniversary and we will be tracing the path of our journey over all these years. If we explore our past well we will get a better insight into the future. The referrals of the policyholders, has been the greatest strength of the company. Our commitment to our employees was evident in the season of hurricane, when we provided excellent customer services. The company has received many awards and referrals, such as J.D. Power and Associates’ ranking for “Highest in Overall Customer Satisfaction Among National Auto Insurers” for a sixth consecutive year, in the year 2005.The auto retention rate of the company is 93.6% and the homeowner retention rate is 94.6%. The net income of Amica Insurance was $145,404,932 in 2005.In the year 2005 the net income of the company was $13,527,093, as compared to $10,317,643 in 2004.
Legal Mumbo-Jumbo And No Coverage
We have been with Amica since 2006 and have been happy. In 2007 we had some heavy winds at our previous home which tore up the roof. After some going back and forth with the contractor, Amica agreed to replace the whole roof. At first they only were going to replace 35%. Doesn't make sense and our contractor made them see the light. Great! A year later I crashed my ATV into the back window of my truck while loading it up (yeah, yeah - it was raining and it slid right into it). No problem, they covered without a blink. In fact in 2009 our rates even went down. Life is good right? 18 months ago we moved in to our new home. Of course we stuck with Amica as our experiences were great. However, last week we discovered that we have mold growing in our crawl space. On a whim we thought we'd check out our policy to see if we have any coverage. Low and behold we do! We read and read and based on what the inspector was telling us (condensation) we're covered. Good because this can be expensive. Well guess what? No dice. Even though the policy clearly states that we are covered in one section, their adjuster says "well that's only covered if it comes from artificial water". Meaning your pipes. This is in another section that is like 12 pages previous.
Amica is an excellent company and consistently gives great service. There are however are few issues. They bill excessively and don't provide clear hard copies of policies through the mail. It is very confusing as well as costly for the company. I would definitely urge AMICA to look at current process and streamline for greater efficiency and cost.
Upped My Premium By $600 After Small Accident
I was involved in an accident which I couldn't avoid. I skidded 20+ feet on black ice into the car in front of me. He had stopped because he was cut off by another car. I understand that I have to take the blame, as I rear-ended him. He did not claim any damages. Amica appraised the damages to my car at $1,800. My deductible is $300. I knew my premium would rise, but I never expected them to raise my premium by $600/yr for what they call a "minor accident." I should have taken my car to be repaired without involving Amica, and saved a boatload of money. They screwed me for being honest. Then when I had questions about the new premium, the customer service rep was rude, spewed a bunch of insurance legalese words at me, and got annoyed because I still didn't understand what they meant by "waiver of deductible." I guess I can thank Amica for teaching me that honesty does not pay off when you're dealing with them.
can't Beat My Current Coverage
Got a lot of invitations from this company saying that I could save some money by switching from my current auto insurance. I gave them a call to see how they would handle and quote my insurance inquiry. Nothing special as far as customer service, not helpful at all to try save me money. She quoted me for the same exactly coverage of almost 150% higher cost! I was so surprised!
I had been an AMICA customer for 12 years and have noticed rapidly declining service by the company. They were real nice in the beginning, but recently I had some small fender benders. Not only did they report the wrong incidents, they also showed it as my error when it was really not. There were no bodily injury, yet they showed that there was. Neither the agent nor the supervisor was concerned. While I drove the car myself to the dealership, they have reported that they paid for towing. When contested, they said that for every incident an adjuster goes to review vehicle. These charges are shown as towing and there is nothing I can do about it. Along with all this they had doubled my insurance premium.
Customer Service Is A Joke!
I called Amica and the representative I got was the rudest person I ever talked to. I was so shocked I simply hung up on the lady. I called to get a quote again after my insurance had gone up for no reason. This time I was connected to a male rep who was so condescending. He told me "Your car is 9 years old. I don't think you should have comprehensive coverage on it. It is old!" It is a 2001 BMW and in great shape! I asked him what I should do If I ever got into an accident. He says"Well then you pay for a new car!"
Customer service never returned even one of my calls. They authorized repairs without my knowledge or consent. They replaced a tire on a truck that was hit and charged me $185 to have it replaced without my consent. They took away my rental car while my truck was being repaired stating that it was costing to much. The power windows and locks did not work after the accident and still do not work. Amica claims that the windows and locks are not accident related. There was over $7,000 worth of damages and they say there is no diminished value.
Refuse to pay Claim
I have a claim into Amica, which they refuse to pay, even though they were at fault. I have a statement from the other driver saying that it was her fault. My car was hit by the insured. Everything is in line for them to pay for the damages to my car, yet they still refuse.
Cancelled Homeowner Policy
Anyone who insures with AMICA is either so gullible that they deserve what they get, or they just haven't done their homework. They cancel policies without informing their customers, they raise rates arbitrarily, their customer service (if you could call it that) is nothing less than abusive, their field representatives probably got their training in the North Korean labor camps, their phone reps are shockingly arrogant and rude, and AMICA seems all too willing to use the courts against their customers just to show whose in charge.
No Student Discount
Most insurance companies in MA offer students "away" policies. I was at first unaware of this. When I asked an Amica rep about getting an "away" policy, they stated this was not available.