Amica Insurance is the oldest mutual insurer serving the interest of the drivers of the United States, for more than 100 years. Amica Insurance has made the use of cutting edge technologies, that helps to expedite the services, thereby building a personal relationship with the business philosophy of Amica Insurance. Most of the representatives who provide the customer services live by the golden rule, providing you with the same courtesy, along with attention to different details, and much concern that shall be of much help. We have a steady customer base and one third of the customers have remained with us, for more than twenty years. Our customers recommend us, and many of our customers choose us because of the good things that they have heard about us from our customers.
We have a long and eventful journey, since our inception in the year 1907.Today we are considered to be the oldest mutual insurer, having more than 3000 employees in the different branch offices in the nation. You may ask any of the policyholders of Amica Insurance and they shall provide you a variety of reasons for their choice of the insurance company. Some of the reasons can be summarized as attention to details on the part of the company and providing customer satisfaction is one of the main reasons. In order to provide this kind of service, we shall be employing different kinds of individuals, who know the art of caring about the people. Since the employees are of different backgrounds, a lot of effort is required to pool in their responsibility, strength and abilities.
The company has many commitments and one of the commitments is to foster a culture that’s thrives on different diversities and opportunities. There are many outstanding benefit packages that are available, that are considered t be a benefit when you work from Amica Insurance. We has a policy of equal opportunity that helps us to celebrate our diversity in our workplace.
Amica Insurance In The Workplace
All the employees are well aware of the different aspects of hard work, they have a positive attitude, and most important is that they know how to keep their employees satisfied. The team is encouraged to have a problem solving approach, and is known to be collaborating with the different corporate culture that is existent. Most of the employees are encouraged to join the different extracurricular and philanthropic activities. There are many who are also referred to for the philanthropic and other extracurricular activities. There is a very good working atmosphere, whether you are working in the corporate office or any of the branch offices.
Amica Insurance is an Equal Opportunity Employer
Employees form an integral part for the success of the company, and this is the main reason why Amica Insurance tries to provide one of the best employees packages to the families of Amica Insurance. Most of the employees have a regular working week of 35 hours, Monday to Friday. The lunch breaks are usually of 45 minutes, and a fifteen-minute break is also provided.
The Amica Insurance Companies foundation was established in the year 1997. 2002 was the first year when the annual raffle of the company was run, the proceeds of which were set aside for the benefits of other non-profit organizations. There is another feature that is associated with Amica Insurance, it is the citizenship grants of the company, that amounts to $ 1000.There are also many financial support and elementary schools, which receive annual donations from Amica Insurance. There are many student and community benefit programs that are carried on by Amica Insurance. It was the year 1932 that Amica Insurance provided support to the efforts of United Way. United Way has been able to collect funds on behalf of the many agencies that are involved. There is The Oliver Hazard Perry Middle School, Providence, which has more than 800 students, who come from different backgrounds.
More About Amica Insurance
Amica Insurance is soon approaching its 100th anniversary and we will be tracing the path of our journey over all these years. If we explore our past well we will get a better insight into the future. The referrals of the policyholders, has been the greatest strength of the company. Our commitment to our employees was evident in the season of hurricane, when we provided excellent customer services. The company has received many awards and referrals, such as J.D. Power and Associates’ ranking for “Highest in Overall Customer Satisfaction Among National Auto Insurers” for a sixth consecutive year, in the year 2005.The auto retention rate of the company is 93.6% and the homeowner retention rate is 94.6%. The net income of Amica Insurance was $145,404,932 in 2005.In the year 2005 the net income of the company was $13,527,093, as compared to $10,317,643 in 2004.
12 Years, 1 Accident, All Bad News
Never had any tickets, accidents, Amica never put out ANY money on us at all and always got their money (over $30000) for 12 years. Honestly, we have NOTHING that is considered a risk factor at all. I had one stupid 10 second accident, backed up and dented man's rear left quarter panel. Small dent, I went 14 inches at less than 1 mph. Amica paid the man $3000, then $4000, then $5000 - refused to tell us why, refused to discuss the accident with us even from the beginning (why, I have no idea, we weren't even mad at this point) AND they raised our rates over $1000 a year. AMICA IS AWFUL. RUN do not WALK away!!
Rude Customer Service
I called the customer service department and spoke to a customer service rep. She was the rudest customer service agent I have ever had to speak to. She was snide and arrogant, condescending and treated me like I wasting her time. I regret that I had to call their service department, and I regret that I did not to speak to her manager to inform them how she speaks to customers.
Waiting on Claim After Flood
My home flooded while I was out of town for the weekend. It's been almost 2 months and there has been no resolution... My claim has not been paid. I don't have enough money to replace what was damaged. My house has been deemed "unlivable", so I have been looking for a place to live. Customer service will not tell me what's going on with my claim.
No Coverage Just Annoyance
I've only filed 2 claims in 16 years. The last one was because muddy water leaked through an old pipe hole in my basement concrete wall when it rained and flooded a finished basement room. The seal failed. I was assigned a rep, but was told he wouldn't call back until he returned from vacation! When I demanded another rep, I got a very cold, rude woman who immediately said that I was not covered. I asked how she could say so without seeing the damage. Her response: Ground water damage is never covered! I kept saying it was rain water and she kept responding that it was ground water once it hits the ground. I gave up, disgusted, and told her that I would look for another insurance company. I called a basement repair guy myself. A week later, an independent adjuster called to see the damage. I was surprised. The woman had said claim was closed, not covered, and I had moved on. He said he was there because I had demanded that someone see it. He came inside, looked at it, and immediately repeated what the rep had said. He aggravated my wife and myself all over again for nothing. I asked how I could get coverage for this in future and he said I couldn't; that no H1 policy covers ground water and that I wasn't in a flood plane. I asked Amica for a 1-time good-customer discount on next year’s premium and they said “No”. The repairs totaled $613. I have a $500 deductible. For $113 they aggravated us twice! When I asked where in my policy details it said I wasn't covered, they directed me to a page (A, 2, B, 3, c !) that had legal double-talk which I had read and thought that I was covered.
Poor Customer Service
I am appalled at the complete lack of customer service at Amica. I had a claim a month ago and my so-called customer service representative never contacted me to tell me the status of my claim. I tried emails, telephone messages... all to no avail. When I finally talked to him for 30 seconds, he was rude, arrogant and rushed. He promised to call the next day and of course he did not. They unilaterally increased my homeowner's premiums every year without a complaint from me. When I finally have a claim, they refuse to process it.
Raised Rates By 20%
Amica was a good company with good ratings, but in July they had a rate increased of 20%! That raised my premium from $180 to $1000. The policy is for a car that's 6 years old! I was not paying that much when I purchased the car!
Quick and Big Settlement
I totaled my car in single car accident and received settlement within a week for more than I expected. Great company so far!
My partner and I switched insurance companies to AMICA because their rates were so much more reasonable. We both bundle ao we saved quite a bit. His house in Wisconsin was hit hard by a storm with 70 mph winds that took of huge sections of the roof. Everyone we dealt with was wonderful. The inspector was prompt and friendly and found the roof had to be totally replaced. Our representative from AMICA couldn't have been any more helpful and professional. This was such a relief since we were dealing with the matter long distance from Texas. She helped out every step of the way and checked with us on a regular basis to keep apprised of our progress. She returned messages promptly and answered all of our questions. We provided her with the information she needed and she processed our claim promptly.
One Year To Settle Claim
I have been a customer of Amica for over 12 years, and the one thing that gets me is the poor customer service on claims. I had an auto which was totaled when my wife struck a dear. It took them a year before the claim was settled. The claims administrator was rude, arrogant, and dishonest. She complained about having too much work to do as the reason for it taking so long for her to get the claim finished. ONE YEAR!
Steady Reliable Responsive
We have been happy with Amica over 20 plus years - after one large homeowners claim and two auto claims. We have moved several times and checked alternatives, but never switched. We have always found them courteous fast and fair. When we bought this last house they were persistent in making sure we replaced old wiring in a timely fashion, but that was okay with me. Good company to work with.