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Can't Make Change
I wanted to change the beneficiaries on my life insurance policy. I notified American Income Life Insurance Company. They mailed me the forms that I needed to fill out, I did, and sent them back. A few weeks later, I got a letter from the policy service department letting me know that they could not process my request. No other information was provided. They didn't tell me why they could not and what course of action I could take.