Terrible Customer Service - American General Review is a registered trademark of Terrible Customer Service - American General Review and is not affiliated with nor does it endore or sponsor, the content of this webpage or InsuranceUSA.com. Trademarks referring to specific providers are used by InsuranceUSA.com for nominative purposes only: to truthfully identify the source of hte products about which information is provided. Such trademarks are solely the property of their respective owners

Terrible Customer Service - American General Review

Click here to submit your review.

American General

Rating 0
    cancel

American General

2.5 Overall Rating by

Terrible Customer Service

American General was wonderful when they were courting me to buy their product. I recently have had issues with changing my automatic payments. I have learned a big lesson about their customer service. It is terrible. When you call with an issue with American General there is no way to talk with the same person each time you call, so every time you call you get a different person who is unfamiliar with your case. They assigned me a case number and I thought that meant they were taking these problems seriously but no. A case number means nothing. You cannot talk with a manager and you cannot get anyone who really can give you an accurate answer. I have made twelve calls to have an issue resolved and still am no further to a solution. What I find really frustrating is that no one will take responsibility to get this solved and I now find myself at the mercy of an incompetent staff. I suspect this is outsourced since everyone speaks with the same foreign accent. I just hate to think what will happen when I have to make a claim.

4.0 Coverage
4.0 Cost
1.0 Service
1.0 Claims

American General Ratings

  • 3.6 coverage
  • 3.2 cost
  • 2.7 service
  • 2.5 claims
  • 3.0 overall rating

Based on 18 reviews - 1 is lowest, 5 is highest

All Reviews | Submit Review | InsuranceUSA Rating System