American General is fantastic in all of its dealings. I always get any kind of letters about renewals or payments immediately and they are not mysteriously lost in the mail somewhere. The claims processing is equally excellent: I know this first hand because I was in a collision in 2007. The driver of the other vehicle was at fault for the accident, I had several witnesses, and the driver was ticketed for unsafe driving practices. When I filed a claim, American General was extremely helpful and they did not unduly punish me for the fault of another driver. The process was fast and professional and I was reimbursed for all the damages on my car.