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American Family Insurance

American Family Insurance is a company that has a strong network of 4300 contractor agents that employees more than 8100 employees, who are trained to meet the diverse customer needs. We are a company that is fully committed to work with our customers by offering good response to our customers. We have a reputation of making fast and fair claims, there by ensuring the peace of mind of the customer. Our insurance policy is quite good, and our company has always been receiving support from the customers. We make use of all our profits in order to maintain a good financial position, that helps us to protect the interest of our policyholders, and also try to deliver all our products to the customers on time so that the insurance needs of the customers are met. Our company has of $14.6 billion in assets $4.8 billion in policyholder equity

American Family Insurance Ratings

  • 2.7
    coverage
  • 2.9
    cost
  • 2.3
    service
  • 2.1
    claims
  • 2.5
    overall rating

Based on 63 review – 1 is lowest, 5 is highest

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These numbers are an assurance of the financial position of the company and also about the strength and stability of the company. October 3rd 1927 saw the beginning of the American family, with just three members. At the present day the company offers multi insurance products in more than 18 states. We offer you a wide selection of products, whether it is on home and property insurance, life insurance and business insurance, along with other annuities and loans. There are many agents of the company who shall provide you with a free review in order to help your coverage, and also keep in pace with the changing needs of insurance. Today we are the third largest mutual property and health insurer of the nation.


Why Choose American Family Insurance
There are many reasons why you may choose us:

  • We just not make promises, but we believe in keeping all our promises.
  • Our financial results have been enough to prove our commitment and growth.
  • We have a very sound financial position, with the year ended 2005 showing a financial assets of $ 14.6 billion

There are many companies making many kinds of claims, but we don’t believe in making claims but in performing. The most important consideration that is made with respect to the insurance companies is its financial strength and stability that is proven well by the financial status. We are very secure financially and in the year-end 2005, we had $ 14.6 billion in assets, $4.8 billion in equity and $6.8 billion in revenue. Today we have more than 8100 employees with more than 4300 agents with more 9 million policies and loans in force. Most of our agents work in 17 states of the United States, providing you with one of the best protections. We help our customers to make some short-term decisions, so that they feel protected as well as secure. It has been more than 75 years since we are providing our customers with care and protection, so that they get a peace of mind.

American Family Auto Insurance
We offer all our customers, large variety of coverage options that help in the protection of your car or truck, in case of accidents, vandalism or natural disasters. The drivers as well as the passengers are protected from the different catastrophes that may be involved. Discount facilities are also available, but in order to qualify for a discount you need to fulfill certain conditions.

  • You are required to make insurance of more than one vehicle.
  • Your age must be between 50 to 69 years.
  • You should have a good driving history.
  • You should be insuring both your vehicle as well as your home with the insurance company.

American Family Insurance Timeline
It was in the year 1927 that Farmers Mutual Automobile Insurance Company, was founded. In 1938 assets and premiums of the company surpass $1 million. In the year 1958, the company starts the homeowners insurance and American Family Life Insurance.1961 and 1962 saw the beginning of American Standard, and company offers farm owners insurance. In the next few years the company made huge profits and any new ventures of the company were opened. American Family Jingle was copyrighted on July 9, and a few years later in 1975 commercial lines were introduced. It soon became the fifth largest mutual auto insurer. In the year 1986 a new motto was introduced of the company, of strong growing and friendly. In the year 2002 the American family celebrated its 75th anniversary.

American Family Insurance Commitment
The American Family is fully dedicated in making a foundation of sound corporate pricnciples. With the help of the principles, we shall be able to embrace our commitment towards integrity honesty and highest ethical business standards. We value talents and perceptions, that is available with our employees, and our experience has helped us to combine to the various needs of the customers. We have more than 75-year tradition of community development, and our strong sense of community needs goes beyond the financial contribution that is made. Most of our employees and agents provide us with maximum time, donating us their precious time, through many weekends, also in the form of working charities and also community projects. We have great reliance on our core values for honesty, integrity and community building that helps us in our customer satisfaction and protecting the peace of mind of the customer.

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American Family Insurance

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Refuse to pay

 by Anonymous
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My wife was using our vehicle to pull our trailer which was insured by american Family. The trailer comes loose from the vehicle and hits another vehicle. American Family refuses to pay and then tells us our household insurance covers it .


Poor Claims

 by Anonymous
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I have been with American since 1979. Never had a claim, but now we had a car that started on fire due to electrical problems. If you look on Kelly Blue Book that car is worth $11,200 for dealer value and $9,200 private party. They are going to give him $8,350? When we asked for the new tires back that were only two weeks old, they told us we could not have them, even though we were told that he could have what ever he wanted out of the car after they looked over to determine the cause of the fire. Finally the guy did say we could have the tires back, but we would have to get a different set, put them back onto the rims and make sure that the tires are rotated and balanced? WHY?


The Best Agent

 by Anonymous
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My agent was the most compassionate lady I have ever met and so are her staff. If I ever have a problem or question, they always answer without making me feel like I asked a dumb question and I always get an answer the same day. I've had two claims and they were handled quickly and fairly - absolutely no hassles. I will never change insurance companies.


Coverage changed

 by Anonymous
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We lost our home to a flood caused by a newly purchased water line. American Family said it was covered. They would rebuild our home. NOT. After hiring a contractor that gave a quote to American Family, American Family said we could use that contractor. Our home was about 50% rebuilt. American Family then denied the claim and would not pay the contractor. They would not pay what was covered and promised. Left us holding the bag. The contractor foreclosed on the home to get paid.


coverage

 by Anonymous
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After reading some of the reviews on this site, it had become apparent to me that there is some confusion on certain coverage. It is very important that everyone sits down with their agent once a year to review their coverage and they understand EXACTLY what is endorsed and what is not.


Very Happy

 by Anonymous
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I recently switched my coverage from another company to save some money. What I ended up getting was that...and a bag of chips! I had a need for my emergency roadside assistance. I called my agent and she got me in touch with that department, and they sent a tow truck out. I got follow up calls from both the customer service person and my agent making sure everything was OK. I was so impressed. I didn't have to pay a penny out of pocket, and this was a situation where I feel like my money has been well spent. Thanks AMFAM!


won't PAY MY CLAIM ON A TECHNICALITY

 by Anonymous
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We have a hot water leak under our kitchen that resulted from an ice storm two years ago (which we filed a claim for.) This leak is in an invisible, inaccessible portion of our crawl space, and there was no way to notice it until it had already caused major problems.


Dropped a Recent Widow

 by Anonymous
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My husband had the relationship with the agent. They had asked him to fix a few things with our home. My husband was killed in an auto accident before he could take care of these things. As a grieving widow, trying to console our children, I didn't know about these items to be fixed. You would have thought the agent would contact me and say due to your circumstances we will give you a month extension or something of that nature. No, they dropped me! They added more anguish and despair to my life when I had to scramble to find a new agent which he is a God send!! Worst customer service I have ever had!


Low-Ball Estimate

 by Anonymous
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A policy holder ran into the corner of our rental house knocking it off it`s foundation, springing the new front door and all the seven windows ruining siding. The whole front of the house is now cockeyed and will have to be torn off. The police made a report. We have made many call... most of which have not been returned. Our contractors didn't have their calls returned until WE called AMI and demanded to know why. The estimates are a little over $7,000 and one for a little over $4,000. AMI called and said since it was car to house and not car to car, they wouldn`t pay to fix it back like it was as it is an older home and they didn`t want to pay for new materials!! They just sent us a check for $2,536. Which half of our porch do we fix?


Poor experience

 by Anonymous
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I can only say that being with American Family Insurance for 7 plus years you would think they would treat you like FAMILY. We have NO home claims, my husband and I have NO tickets regarding auto. Our teens within a couple of years had 3 speeding among both. Life does bite you in the shorts with teens I can understand that. Even our straight A son good grades sped. our son is on his own now so he is not on our insurance anymore and older and wiser. At any rate not too bad of a record on all our parts and also considering we gave American Family Insurance Thousands of dollars over so long for our protection and don't file claims. I guess you'd say We are an average family...some financial difficulties like some Americans are experiencing that hurt our score, so this insurance company will smack you down for that. Your credit is low therefore lets kick them when they are down and raise their rates. What a great idea forget looking at the entire picture. Lets kick'em in the teeth even though they didn't file claims. Oh let me mention after a speeding ticket from my son they wanted to drop us! after 6 years! You know when you get a rock chip too that spells trouble too. You should fear using this company when life bites you in the rear end! really they want your money timely that's foreclosure. But my goodness you are damned if you turn around and use their services. our american family homeowners insurance was JUST hiked up so high It's unbelievable! NO home claims EVER, but it went up over $500. Just an awful experience.


Insurance USA , USA 6.5 127.0 63 63 My husband had insurance with American Family for over 40 years, and because he turned in a claim for hail damage to our roof last year, they cancelled our insurance and then had t