Poor Customer Service - Allstate Review is a registered trademark of Poor Customer Service - Allstate Review and is not affiliated with nor does it endore or sponsor, the content of this webpage or InsuranceUSA.com. Trademarks referring to specific providers are used by InsuranceUSA.com for nominative purposes only: to truthfully identify the source of hte products about which information is provided. Such trademarks are solely the property of their respective owners

Poor Customer Service - Allstate Review

Click here to submit your review.

Allstate

Rating 0
/ /
    cancel

Allstate

1.3 Overall Rating by

Poor Customer Service

I was a 6 month customer with Allstate and I can assure you, it was 6 months too many! First, I continued to receive calls night and day from Allstate wanting to quote me insurance for about a month after I already purchased insurance through them, which was slightly annoying, but no big deal. I found the same coverage for $640/year less, so I called Allstate to advise them that I did not wish to renew my policy when it expired in 2 weeks. I confirmed with the rep at least 3 times that I wanted to keep coverage through the expiration date of my current policy (which was paid in full). She asked if I would have coverage effective at the end of my policy and again confirmed the date of expiration. After I advised her I would have coverage with another company, she cancelled my policy immediately! I drove around for 2 weeks not knowing I was an uninsured motorist! Imagine my surprise when I opened what I expected to be a confirmation of cancellation letter and found a check! Also, I am being fined by the DMV for the lapse in coverage. I called Allstate to have them fix their mistake and was given a laundry list of things I needed to do for THEM to fix it (after being hung up on twice after asking for a supervisor). The refund check is more than the fine so I guess the joke will be on them in the end, but overall, TERRIBLE company with horrible customer service. Glad I never had to file a claim!

2.0 Coverage
1.0 Cost
1.0 Service
1.0 Claims

Allstate Ratings

  • 2.5 coverage
  • 2.3 cost
  • 2.0 service
  • 1.8 claims
  • 2.2 overall rating

Based on 143 reviews - 1 is lowest, 5 is highest

All Reviews | Submit Review | InsuranceUSA Rating System