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Poor Customer Service - Allstate Review

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1.3 Overall Rating by

Poor Customer Service

I was a 6 month customer with Allstate and I can assure you, it was 6 months too many! First, I continued to receive calls night and day from Allstate wanting to quote me insurance for about a month after I already purchased insurance through them, which was slightly annoying, but no big deal. I found the same coverage for $640/year less, so I called Allstate to advise them that I did not wish to renew my policy when it expired in 2 weeks. I confirmed with the rep at least 3 times that I wanted to keep coverage through the expiration date of my current policy (which was paid in full). She asked if I would have coverage effective at the end of my policy and again confirmed the date of expiration. After I advised her I would have coverage with another company, she cancelled my policy immediately! I drove around for 2 weeks not knowing I was an uninsured motorist! Imagine my surprise when I opened what I expected to be a confirmation of cancellation letter and found a check! Also, I am being fined by the DMV for the lapse in coverage. I called Allstate to have them fix their mistake and was given a laundry list of things I needed to do for THEM to fix it (after being hung up on twice after asking for a supervisor). The refund check is more than the fine so I guess the joke will be on them in the end, but overall, TERRIBLE company with horrible customer service. Glad I never had to file a claim!

2.0 Coverage
1.0 Cost
1.0 Service
1.0 Claims

Allstate Ratings

  • 2.5 coverage
  • 2.3 cost
  • 2.0 service
  • 1.8 claims
  • 2.2 overall rating

Based on 143 reviews - 1 is lowest, 5 is highest

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