Whoever said "You are in good hands with Allstate Insurance" really knew what they were talking about. When I wanted to make some changes to my policy it was no problem at all for the Allstate rep. I got to add my mother-in-law onto the policy without any hassle. Later, when she moved into her own place again, we took her off the policy without any problems. Everything was fast and simple - and I am a person who hates being on hold so I really love Allstate because they don't put you on hold for very long. Plus, my rates are cheap and hey, I like cheap - at least when it comes to car insurance. I've got to tell you I have looked around for cheaper rates than the ones I am getting with Allstate and I really haven't found any yet. I suppose if I do come up with a company offering lower rates it will be time to weigh my options - but Allstate's customer service will play a big role in my decision.