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Poor Quality Repairs - Allstate Review

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2.5 Overall Rating by

Poor Quality Repairs

I was with Allstate for 5 years before having to submit a claim. When my car was wrecked, they informed me that they wanted to bring it to one of their "preferred" shops. I wanted my vehicle fixed at the dealer. They put all aftermarket parts on my vehicle which, when reassembled, none of the gaps lined up and the lines were inconsistent. I demanded that the shop re-do the work with all OEM parts as they were the parts on my vehicle before it was wrecked. Allstate tried to blame the repair facility for the substandard work, but I know this facility does outstanding work from prior experience. The shop apologized about all the back and forth and explained that throughout the repairs Allstate was interfering with the work being performed.

3.0 Coverage
4.0 Cost
2.0 Service
1.0 Claims

Allstate Ratings

  • 2.5 coverage
  • 2.3 cost
  • 2.0 service
  • 1.8 claims
  • 2.2 overall rating

Based on 143 reviews - 1 is lowest, 5 is highest

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