I did not realize that AllState outsourced their claims department. I called one evening because I did not receive proof of insurance and was connected to a representative in India. After speaking with three different people, I got a hold of someone that I could understand. She told me it would take five days. Seven days passed and no proof of insurance showed up in the mail. I called my agent and he said that he would check on it. After 14 days, I've finally got it.