No one to talk to
When I called AIG's toll free number to talk to someone about my bill, I was on the phone forever. My bill was fifty dollars higher than I anticipated and I wanted to find out why. The call is automated and all I wanted to do was to talk to a real person, not a machine. I didn't need a machine to tell me that the bill was such and such, or when it was due. What I needed was a person to tell me why the bill was higher than it should be! I wasn't willing to pay a bill that was higher than expected without some kind of explanation. I hate getting the run around. I ended up having to call my insurance agent, and wait three days to find out that I drive what is considered a "high risk vehicle" by AIG Insurance for theft. While there's nothing I can do about the higher cost, I would really like it if automated telephone responses were eliminated completely!