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No one to talk to - AIG Insurance Review

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AIG Insurance

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AIG Insurance

2.5 Overall Rating by

No one to talk to

When I called AIG's toll free number to talk to someone about my bill, I was on the phone forever. My bill was fifty dollars higher than I anticipated and I wanted to find out why. The call is automated and all I wanted to do was to talk to a real person, not a machine. I didn't need a machine to tell me that the bill was such and such, or when it was due. What I needed was a person to tell me why the bill was higher than it should be! I wasn't willing to pay a bill that was higher than expected without some kind of explanation. I hate getting the run around. I ended up having to call my insurance agent, and wait three days to find out that I drive what is considered a "high risk vehicle" by AIG Insurance for theft. While there's nothing I can do about the higher cost, I would really like it if automated telephone responses were eliminated completely!

5.0 Coverage
3.0 Cost
1.0 Service
1.0 Claims

AIG Insurance Ratings

  • 2.7 coverage
  • 2.7 cost
  • 2.0 service
  • 1.5 claims
  • 2.2 overall rating

Based on 34 reviews - 1 is lowest, 5 is highest

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