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Double billed - Aetna Review

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1.5 Overall Rating by

Double billed

I'm dealing with Aetna's Cobra dept. I lost my job and am paying the premiums on my own. I pay over the phone to avoid any chance of them saying they never received my payment and cancelling me. They took 2 payments instead of one and now I'm getting no customer service in handling this. They say a refund will be mailed, but won't tell me when.

3.0 Coverage
1.0 Cost
1.0 Service
1.0 Claims

Aetna Ratings

  • 1.7 coverage
  • 2.3 cost
  • 1.3 service
  • 1.2 claims
  • 1.6 overall rating

Based on 210 reviews - 1 is lowest, 5 is highest

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