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Disorganized and slow - Aetna Review

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2.0 Overall Rating by

Disorganized and slow

I need my medication on the regular basis, so I have to deal with their specialized pharmacy which cannot find my records for 3 months! After going on and on providing proof that I have been with the insurance for almost a year they finally find my file. However, then they need to verify my benefits which takes them 2 more weeks! After I finally I receive my medication, in 3 weeks I have to go through the same process again. Their customer service is unprofessional. They have no clue about what they are doing and have no empathy at all.

3.0 Coverage
3.0 Cost
1.0 Service
1.0 Claims

Aetna Ratings

  • 1.7 coverage
  • 2.3 cost
  • 1.3 service
  • 1.2 claims
  • 1.6 overall rating

Based on 210 reviews - 1 is lowest, 5 is highest

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