Disorganized and slow
I need my medication on the regular basis, so I have to deal with their specialized pharmacy which cannot find my records for 3 months! After going on and on providing proof that I have been with the insurance for almost a year they finally find my file. However, then they need to verify my benefits which takes them 2 more weeks! After I finally I receive my medication, in 3 weeks I have to go through the same process again. Their customer service is unprofessional. They have no clue about what they are doing and have no empathy at all.