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Terrible Customer Service - Aetna Review

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2.5 Overall Rating by

Terrible Customer Service

If you try to call the toll free number, you get this horrible voice activated answer service that never hears your replies correctly and ultimately just hangs up on you after a bunch of runaround. You can never get to a real person. The drug prices on their website are NOT what you end up getting bilked for at the retail pharmacy.

3.0 Coverage
4.0 Cost
1.0 Service
2.0 Claims

Aetna Ratings

  • 1.7 coverage
  • 2.3 cost
  • 1.3 service
  • 1.2 claims
  • 1.6 overall rating

Based on 210 reviews - 1 is lowest, 5 is highest

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