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Poor coverage and customer service - Aetna Review

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Aetna

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Aetna

2.0 Overall Rating by

Poor coverage and customer service

Each time I call member services they tell me something different. Member services tells their members one thing and the physician's offices something different. Aetna tells physician offices that they will cover medical tests and then only cover portions. There are many procedures considered "experimental", including procedures that all other insurance companies consider standard.

3.0 Coverage
3.0 Cost
1.0 Service
1.0 Claims

Aetna Ratings

  • 1.7 coverage
  • 2.3 cost
  • 1.3 service
  • 1.2 claims
  • 1.6 overall rating

Based on 210 reviews - 1 is lowest, 5 is highest

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