Representatives Have No ClueMay 30 2014
Every time I call to ask questions I get conflicting information. They don\'t train their people very well, its very frustrating. I have called about different situations more than 10 times and each time I get a different answers. AH! How hard is it to say they received a fax? How hard is it to tell me if I am covered for a breast pump under my coverage? I guess very hard, I was not trying to be mean, but I hung up on 2 people because they took a long time trying to figure out if I was covered for a breast pump. I called back several times and got different answers. I wished my work did not go through this insurance its just the worst customer service I have ever received from an insurance company.