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Took Me 9 Months to Get Reimbursed - Aetna Review

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Took Me 9 Months to Get Reimbursed

I was on Cobra Insurance. Aetna did not send me the paperwork to fill out until 4 weeks after I left my job, in the meantime I purchased medications that my former employer told me I would be reimbursed for less my normal deductible. I sent in all the appropriate paperwork and was sent 1/3 of what I should have been reimbursed. I immediately called and started the process to get the rest of my money back. After 9 long months I was denied for not sending in an appeal in the first 160 days (which I did every month!). It was not until I sent a letter to the CEO of the hospital I worked for telling him what happened (9 months later) was I fully reimbursed. After months of calling and spending literally hours on the phone, being told they would resubmit again and again I could not believe they sent a denial letter. Horrible insurance company.

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Aetna Ratings

  • 1.7 coverage
  • 2.3 cost
  • 1.3 service
  • 1.2 claims
  • 1.6 overall rating

Based on 210 reviews - 1 is lowest, 5 is highest

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