PCP ConfusionJul 21 2013
My husband's company changed from United to Aetna last September. I called in September to give them our PCP at that time they said he was in network and did accept our plan. We received membership cards with our PCP listed. Well, 10 months later and hours of phone calls later we have now been told he is in network but doesn't accept our plan. The financial person at the PCP office(who has worked there 20 plus years) said this is the first time that she knew that they don't accept an Aetna plan. All the while on Aetna's website navigator still tells me that my PCP is in network and does accept our plan. Call center and their computers, totally useless. Stay away from Aetna!!!