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Horrible RX Service - Aetna Review

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Horrible RX Service

RX home delivery is horrible. I am required to use the their Pharmacy and has gone from okay to horrible over the past year. Simple generic blood pressure medication orders which used to ship in several days now are delayed. The system shows "in process" for two weeks and then, they contact you saying there is some problem which will require a further delay. It seems as if they have made a corporate decision to make sure that all of their customers have at least one to two weeks without medications every three months. Try calling them, and they are just plan rude (that is after you wait for ever to speak to a person. I guess if you multiply that over millions of customers that adds up to a better bottom line for them, but at what costs? Next open enrollment, I am choosing another company.

1.0 Coverage
1.0 Cost
1.0 Service
1.0 Claims

Aetna Ratings

  • 1.7 coverage
  • 2.3 cost
  • 1.3 service
  • 1.2 claims
  • 1.6 overall rating

Based on 210 reviews - 1 is lowest, 5 is highest

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