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Run Around - Aetna Review

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1.3 Overall Rating by

Run Around

I've been getting the run around with Aetna for one of my claims for almost a year. Different reps from different offices usually 1-put me on hold 2- apologize and say that they will put it on their task list 3- say they will call back but never do 4- make some excuse for the error like it was processed wrong or they need more information. 5- say it will take 7-10 days for it to be process. I have never had so much trouble for a claim. Some reps are nice and some make excuses. The bottom line is that the claim was approved and I still haven't been paid for my out of pocket expense.

1.0 Coverage
2.0 Cost
1.0 Service
1.0 Claims

Aetna Ratings

  • 1.7 coverage
  • 2.3 cost
  • 1.3 service
  • 1.2 claims
  • 1.6 overall rating

Based on 210 reviews - 1 is lowest, 5 is highest

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