Not SurprisedJul 11 2012
They exist to make a profit. They do not exist to make you happy, or even healthy. If they can make a buck by denying you coverage or making you pay more for coverage, then they will. It's called profitability and they excel at it. They have shareholders and they want to report a profit. And the only way to do that is to charge you more money than they spend on you. When you consider that they have to pay not only covered medical expenses, but also the salaries of all those nice people who answer the phones to tell you that your procedure is either not covered or is going to cost a bizillion dollars, you will begin to understand the flaw in the system.