I have various health issues and I never got the run around when I called. I believe the Aetna reps are amazingly knowledgeable since whenever I called I may have gotten a different rep, but I still got a person in that knew what they were talking about and what needed to be done. The representatives at Aetna treated me like they really cared about my issues and concerns and I didn't have to keep calling back a hundred times a day to get results. I really liked it when they helped me find a doctor in my local area that accepted their insurance coverage; it made it fast and convenient for me and saved me a lot of travel time of the road. I am truly appreciative of the positive attitudes that the representatives have and the level of professionalism used by Aetna's claim department processors.