Denied Every Single TimeMar 20 2012
Because of Aetna I'm terrified of going to the doctor or dentist. Every SINGLE appointment I've made has resulted in some screwup from Aetna. My first visit to the dentist resulted in a statement claiming that they weren't covering it because I wasn't covered at the time. I had Aetna through work, so obviously I should have been covered. After being given the runaround, I finally got someone to say I should have been covered, and they must have been updating the system while they processed my claim. If updating the system results in non-coverage confusion, then why did they choose that time to review my claim? They said they'd fix the issue and resubmit. I received no less than NINE further statements from them, each ranging my share of the cost anywhere from $0 to $90. Meanwhile the dentist's office wasn't being reimbursed, and I had to make so many more calls.