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Terrible Customer Service - Aetna Review

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Aetna

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Aetna

1.3 Overall Rating by

Terrible Customer Service

They lost my FSA paperwork I sent in, so I resent it via delivery confirmation the next time. They won't return my calls nor respond to my email requests for contact. Their website is not intuitive to navigate. Figuring out what paperwork they have processed via their website is difficult. Their online feedback form only allows 3 characters (not words, but letters!) in it.

2.0 Coverage
1.0 Cost
1.0 Service
1.0 Claims

Aetna Ratings

  • 1.7 coverage
  • 2.3 cost
  • 1.3 service
  • 1.2 claims
  • 1.6 overall rating

Based on 210 reviews - 1 is lowest, 5 is highest

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