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Wrong Fees - Aetna Review

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1.8 Overall Rating by

Wrong Fees

I used Aetna's Mail Order Pharmacy. They substituted my brand-name drug to generic and charged me the brand-name cost. I am fine with substitution as long as I pay less than brand, but this isn't reasonable. When I called to get an explanation, I was bounced off 5 times, and met with "our pharmacists don't know what your co-pay should be, and there is nothing we can do for you." What a horrible service!

3.0 Coverage
1.0 Cost
1.0 Service
2.0 Claims

Aetna Ratings

  • 1.7 coverage
  • 2.3 cost
  • 1.3 service
  • 1.2 claims
  • 1.6 overall rating

Based on 210 reviews - 1 is lowest, 5 is highest

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