Wrong FeesJan 13 2012
I used Aetna's Mail Order Pharmacy. They substituted my brand-name drug to generic and charged me the brand-name cost. I am fine with substitution as long as I pay less than brand, but this isn't reasonable. When I called to get an explanation, I was bounced off 5 times, and met with "our pharmacists don't know what your co-pay should be, and there is nothing we can do for you." What a horrible service!