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Poor Customer Service - Aetna Review

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Aetna

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Aetna

1.3 Overall Rating by

Poor Customer Service

Aetna tells me one day I have coverage and the next day I don't. I paid for it. They claim It's a paperwork issue and then never resolve the problem. Then they treat me on the phone like I'm unreasonable when I ask for help resolving the issue so that I can get the coverage I paid for.

2.0 Coverage
1.0 Cost
1.0 Service
1.0 Claims

Aetna Ratings

  • 1.7 coverage
  • 2.3 cost
  • 1.3 service
  • 1.2 claims
  • 1.6 overall rating

Based on 210 reviews - 1 is lowest, 5 is highest

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