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No Payments - Aetna Review

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1.8 Overall Rating by

No Payments

They did not tell me when a single week's premium payment did not reach them, even when I called and specifically asked if my premiums were paid and the account was OK! Three months after the one-week loss, I find out while I'm at urgent care for stitches that they canceled my coverage for that week and now urgent care will not treat me until I pay the resulting $400 bill! Then my toddler son went to the ER a year ago for an emergency, the insurance checked out fine in the ER. I got a statement from Aetna saying they covered/paid everything, but a small portion of his EKG. I sent a check out for the next day. Today, a year later, I get a massive $3,500 bill from a collection agency for the ER visit! I called the agency and they said that Aetna never paid a thing!

2.0 Coverage
3.0 Cost
1.0 Service
1.0 Claims

Aetna Ratings

  • 1.7 coverage
  • 2.3 cost
  • 1.3 service
  • 1.2 claims
  • 1.6 overall rating

Based on 210 reviews - 1 is lowest, 5 is highest

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