Poor Record Keeping
I clearly signed up for a full coverage plan (dental, vision & major medical). Money was deducted from my paycheck. When I arrived at the dentist, had my teeth cleaned, went to scheduled a follow up appointment in 6 months, the clerk told me she called my insurance provider, mentioned my place of employment and my name and Aetna had no record of me being in their system. This has forced me to have to pay out-of-pocket for my appointment when money had already been deducted from my paycheck for dental.