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Canceled But Paying - Aetna Review

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1.5 Overall Rating by

Canceled But Paying

I had major neck surgery. There were no in-network providers, so my plan says I would have to pay 50% after deductible. Now Aetna is saying that my coverage ended before that surgery even though I am still paying my premiums and they have been paying the smaller claims up to date. They are refusing to pay the larger claims and returning to the service provider claiming they were not pre-approved.

1.0 Coverage
3.0 Cost
1.0 Service
1.0 Claims

Aetna Ratings

  • 1.7 coverage
  • 2.3 cost
  • 1.3 service
  • 1.2 claims
  • 1.6 overall rating

Based on 210 reviews - 1 is lowest, 5 is highest

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