Terrible All Around
There is a total lack of transparency. Billing is slow and tedious. The bureaucracy is terrible. Prepare to take a half day of work to talk with them. The online web system is out-dated, slow, poorly designed, and difficult to navigate. They have very high deductibles. I have a history of melanoma skin cancer in my family. This form of cancer is basically un-treatable, except with early detection and surgery. After following the growth of one of my moles for two years, the doctor recommended that I get it removed and sampled. They billed me over $500 total. They will nickle and dime you. They will bill you for several different aspects of a visit and charge you co-pays for all of them. Your $10 copay can quickly turn into a $40-50 bill. Even if you call ahead to find out how much something will cost - what they tell you on the phone, won't be what shows up on the bill. After being very careful and calling ahead multiple times, choosing a professional through their online system, and having the professional provide written proof of my guaranteed coverage, now they are trying to charge me over $600. They claim the only way I can fight it is by going through a snail mail system of sending letters back and forth. We live in the 21st century. By now e-mail or the phone should be standard.