Lack of Customer Service
Aetna is the worst at processing supplemental sickness claims. This is unfortunately the second time I've required their service in the past 4 years. I was without pay for 6 weeks before receiving any payment. They are still now one month behind on processing my claim! I attempted to contact my claims rep only to get a voice mail saying to "please allow 48 hrs for a response". Which after 48 hrs I received no response. I was eventually told by a supervisor the checks were to be over-nighted. 3 days later I made a call as to the status of these "over-nighted" checks. I was told they do not over-night, but that the checks had been sent out in the mail. I received the checks 9 days later. The mail can be slow, but not that slow.