Poor communication - Aetna Review is a registered trademark of Poor communication - Aetna Review and is not affiliated with nor does it endore or sponsor, the content of this webpage or InsuranceUSA.com. Trademarks referring to specific providers are used by InsuranceUSA.com for nominative purposes only: to truthfully identify the source of hte products about which information is provided. Such trademarks are solely the property of their respective owners

Poor communication - Aetna Review

Click here to submit your review.


Rating 0


2.0 Overall Rating by

poor communication

Their co-pays are ridiculously high and their customer service is terrible. Just yesterday I called to find out how much the co-pay would be on receiving an allergy shot, and my allergist gave me an allergy code to give them. Aetna customer service told me that I would have to just go get the shot and when the office ran my insurance they would be told what my co-pay is. They claimed there was no way for me to find out what the co-pay would be beforehand. I'm sure they'll charge me a full $50 specialist co-pay twice a week, despite it not being an office visit.

3.0 Coverage
2.0 Cost
1.0 Service
2.0 Claims

Aetna Ratings

  • 1.7 coverage
  • 2.3 cost
  • 1.3 service
  • 1.2 claims
  • 1.6 overall rating

Based on 210 reviews - 1 is lowest, 5 is highest

All Reviews | Submit Review | InsuranceUSA Rating System